Help Desk

iPod Shuffle Bricked, Not Charging?

October 14th, 2012 by Aseem Kishore

I recently came across an issue with a Apple iPod Shuffle that wouldn’t power on. It was simply operating correctly one day, and the next day, it refused to power on. At first I figured the device was bricked and it was time to be thrown to the garbage. However, a unusual fix got the [...]

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Fix Base System Device Not Found in Device Manager

October 12th, 2012 by Aseem Kishore

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I recently did a clean install of Windows 7 on my PC and downloaded all the drivers from the manufacture’s website and thought everything was good to go. I happened to go into Device Manager and noticed that there was a problem with Base System Device. Actually, there were several Base System Device driver errors, [...]

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Fix Detected DNS Cache Poisoning Attack Message

October 11th, 2012 by Aseem Kishore

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I have ESET Smart Security installed on one of my PCs and I recently got an alert message saying the following: Detected DNS Cache Poisoning Attack is detected by the ESET personal firewall Whoops! That definitely didn’t sound too good. A DNS cache poisoning attack is basically the same thing as DNS spoofing, which basically [...]

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I recently purchased a 2TB Western Digital My Book and connected it up to my Windows 7 PC at home. Everything was working great until I decided to restart the computer. Instead of Windows booting up, I simply got a black screen and nothing else. I could not boot into Windows! At first, I thought [...]

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Fix check6only.facebook.com Login Error in Firefox

October 4th, 2012 by Aseem Kishore

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If you’re using Firefox, you might have recently stumbled upon a strange problem where you can’t log into Facebook. Instead of being able to login, you end up with some strange error messages: /check6only.facebook.comajax/v6.php?v=check6only&pingonly=false This happens when you try to login to your Facebook account and it instead redirects to some odd page. I ran [...]

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HDG Explains – What is the System Reserved Partition?

September 21st, 2012 by Aseem Kishore

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If you have ever installed Windows by yourself, you may have run into the situation where Windows setup tells you it’s going to create a System Reserved partition for system files. The size of this partition is 100 MB. The exact prompt is To ensure that all Windows features work correctly, Windows might create additional [...]

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Have you ever run into the problem where every time you start up Windows, you get the following message: Setup is preparing your computer for first use This happened to me on a Windows 7 machine. Actually, I had created an image of Windows 7 and then restored that image to a different machine. When [...]

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Can’t Copy Text from a PDF File?

August 14th, 2012 by Aseem Kishore

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So I ran into a problem the other day when I had to copy some text from a PDF file and paste it into a presentation that I was doing. The problem was I could not copy the text! Hmm, I thought, there must be something stupid I am doing since I am pretty sure [...]

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I’ve been using Gmail on my iPhone and iPad for a long time now and I have it setup exactly the way I want. A couple of my friends have Gmail setup too, but they didn’t quite understand how Gmail, IMAP and iOS work together when you are managing your email. One question I always [...]

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MP3 Album Art Not Showing in Windows Explorer?

July 5th, 2012 by Aseem Kishore

I have a lot of music on my computer and even though I don’t use it as my primary media player or organizer, it’s nice to have it work properly since I do end up using Windows Explorer or Windows Media Player every so often to browse files, etc. One annoying thing that I noticed [...]

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