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><channel><title>Help Desk Geek - Help Desk Tips For IT Pros &#187; Help Desk</title> <atom:link href="http://helpdeskgeek.com/category/help-desk/feed/" rel="self" type="application/rss+xml" /><link>http://helpdeskgeek.com</link> <description>Help Desk Geek is a blog for Discussions about help desk tips and how-to computer tips</description> <lastBuildDate>Sun, 20 May 2012 11:01:23 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.3.2</generator> <item><title>Fix &#8220;Could Not Find This Item&#8221; When Deleting in Windows 7</title><link>http://helpdeskgeek.com/help-desk/fix-could-not-find-this-item-when-deleting-in-windows-7/</link> <comments>http://helpdeskgeek.com/help-desk/fix-could-not-find-this-item-when-deleting-in-windows-7/#comments</comments> <pubDate>Fri, 11 May 2012 11:44:07 +0000</pubDate> <dc:creator>Aseem</dc:creator> <category><![CDATA[Help Desk]]></category><guid
isPermaLink="false">http://helpdeskgeek.com/?p=27195</guid> <description><![CDATA[If you&#8217;ve been using Windows for as long as I have, you have probably run into your share of weird error messages. One that I got recently when trying to delete a file was: Could not find this item. This is no longer located in X. Verify the item&#8217;s location and try again. This was [...]]]></description> <content:encoded><![CDATA[<p>If you&#8217;ve been using Windows for as long as I have, you have probably run into your share of weird error messages. One that I got recently when trying to delete a file was:</p><blockquote><p>Could not find this item. This is no longer located in X. Verify the item&#8217;s location and try again.</p></blockquote><p>This was a strange problem because I didn&#8217;t know if the file actually existed or not. Was it already deleted or not? And why was Windows showing the file located in that folder if it really wasn&#8217;t there? Kind of made me wonder if my hard drive was running ok or not.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/could-not-find-item.jpeg" alt="could not find item" width="486" height="281" border="0" /></p><p>The first thing I did was to run a chkdsk expecting some hard drive errors. Oddly enough, it showed that the hard drive was perfectly fine. I also ran some additional diagnostics just to make sure the hard drive was functioning properly, which then made me realize it was some issue with Windows 7.</p><p>After playing around with various solutions, I was able to delete the &#8220;missing&#8221; files. Hopefully, one of the methods below will work for you.</p><h3>Method 1 &#8211; F5 to Refresh</h3><p>The first thing to try is to simply press F5 while viewing the folder in Explorer. F5 refreshes the view and if it was stuck for some reason, those files may just disappear on their own. If F5 doesn&#8217;t do anything, you should also try to restart the computer once and see if that removes the previously deleted files.</p><p>Another thing to look at is how much RAM you have available on your system. Some people have written that if they have numerous RAM intensive applications running at the same time, this problem has been seen to occur. Try closing a few programs, etc and press F5 to refresh the folder.</p><h3>Method 2 &#8211; Delete FIle/Folder Using Command Prompt</h3><p>If you are unable to remove the file using Explorer, you might have better luck using the command prompt. Open a command prompt by going to Start and typing in CMD.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/command-prompt.jpeg" alt="command prompt" width="409" height="161" border="0" /></p><p>Now browse to the folder where the unusual files are located. You can go to the root of the drive by typing in<strong> cd /</strong>, followed by <strong>cd foldername</strong> to navigate into directories. Once you are there, type in <strong>dir</strong> to get a listing of all the files. To delete a file type <strong>del &#8220;filename&#8221;</strong> like below:</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/del-file.jpeg" alt="del file" width="545" height="381" border="0" /></p><p>If you are trying to delete a folder instead of a file, the commands you will use is <strong>rmdir</strong> instead of del. Note that you have to put quotes around the file name if it has spaces in it. If this didn&#8217;t work, you can also try another method by deleting the file using DOS 8.3 file name instead of the normal file name. Instead of typing <strong>dir</strong>, type in <strong>dir /x</strong> and you&#8217;ll see this:</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/cmd-line.jpeg" alt="cmd line" width="600" height="360" border="0" /></p><p>To delete the item, type in the 8.3 name, which is my case was <strong>THISIS~1.txt</strong>. Make sure you type the first part in all caps. The file extension can be in lowercase. Hopefully, that will get rid of your lost file.</p><h3>Method 3 &#8211; Rename Using Command Prompt</h3><p>Very similar to Method 2, but instead of deleting, you can try renaming. Some people can&#8217;t even delete the file or folder using the command prompt and this may be caused by having a really long name for the file/folder or having some strange characters in the name. Anyway, the command is simply:</p><blockquote><p>ren olderfoldername newfoldername</p></blockquote><p>As in Method 2, you want to do a dir /x to get the 8.3 filename and use that for the older folder name. Then use a short name for the new folder name. Once it is renamed, then you should be able to delete it using Explorer or the command prompt.</p><h3>Method 4 &#8211; Create Temporary Folder</h3><p>The other thing you can try that has had some success is to create a new folder, then drag the odd files/folders into the new folder and then to delete that newly created folder with the files in it. For whatever reason, moving the files out of their current folder seems to make them deletable again.</p><h3>Method 5 &#8211; Use DelinvFile Tool</h3><p>If NOTHING else will delete the file, then you can use a free tool called DelinvFile that does just that: deletes invalid files in Windows Vista and 7.</p><p><a
href="http://www.purgeie.com/delinv/">http://www.purgeie.com/delinv/</a></p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/delinvfile.jpeg" alt="delinvfile" width="600" height="338" border="0" /></p><p>That&#8217;s about it! I really could not find any other way to get rid of those pesky invalid files! If you have a question or a different solution, post a comment! Enjoy!</p><p>Thanks for reading, check out <a
href="http://helpdeskgeek.com">Help Desk Geek - Help Desk Tips For IT Pros</a> for more WordPress news!</p>]]></content:encoded> <wfw:commentRss>http://helpdeskgeek.com/help-desk/fix-could-not-find-this-item-when-deleting-in-windows-7/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Cursor Jumps Around While Typing in Windows 7?</title><link>http://helpdeskgeek.com/help-desk/cursor-jumps-around-while-typing-in-windows-7/</link> <comments>http://helpdeskgeek.com/help-desk/cursor-jumps-around-while-typing-in-windows-7/#comments</comments> <pubDate>Thu, 10 May 2012 11:46:26 +0000</pubDate> <dc:creator>Aseem</dc:creator> <category><![CDATA[Help Desk]]></category><guid
isPermaLink="false">http://helpdeskgeek.com/?p=27185</guid> <description><![CDATA[So I encountered a strange problem recently where my mouse pointer/cursor would randomly jump around the screen, making it impossible for me to type anything! I never had this problem before, but once I upgraded my Acer laptop to Windows 7 64-bit, this problem with the cursor flying all over the screen started occurring. Anyway, [...]]]></description> <content:encoded><![CDATA[<p>So I encountered a strange problem recently where my mouse pointer/cursor would randomly jump around the screen, making it impossible for me to type anything! I never had this problem before, but once I upgraded my Acer laptop to Windows 7 64-bit, this problem with the cursor flying all over the screen started occurring.</p><p>Anyway, after playing around with all kinds of stuff, I managed to get my touchpad and cursor under control and working normally again. A few friends told me they had similar problems, but had to resort to other solutions to fix the problem. In this article, I&#8217;ll try to list out all the different methods you can try to fix it.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/mouse-cursor-jumps.jpeg" alt="mouse cursor jumps" width="354" height="279" border="0" /></p><h3>Method 1 &#8211; Update Driver for Touchpad</h3><p>If you&#8217;re using a touchpad on a laptop and you&#8217;re having this problem, the first thing you want to try is to download the latest driver for the touchpad from the manufacturer&#8217;s website. Note that you should fine the one that is compatible with Windows 7 (32 or 64-bit).</p><p>If you already have the latest driver and that&#8217;s not working, you can also try to download a generic touchpad driver from Synaptic and see if that works instead of the current driver. Note that you should never believe Windows when it tells you that you have the latest driver. Always go to the manufacturer&#8217;s site and download the latest driver from there.</p><p><a
href="http://www.synaptics.com/resources/drivers">http://www.synaptics.com/resources/drivers</a></p><h3>Method 2 &#8211; Disable the Touchpad</h3><p>On some computers, this problem simply won&#8217;t go away until you disable the touchpad itself. You&#8217;ll have to use a mouse instead, but it&#8217;s probably better than not being able to type anything on your computer! The best way to disable the touchpad is to look for a small touchpad icon somewhere in your system tray. That will open up the touchpad settings software where you can adjust various options and possibly disable the touchpad itself.</p><p>Once you open the settings, you can choose the touchpad and click Disable. Depending on what type of touchpad hardware you have, the process may be slightly different for disabling it. You can always try the Control Panel and go to Mouse or Touchpad if that option is there.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/disable-touchpad.jpeg" alt="disable touchpad" width="456" height="242" border="0" /></p><h3>Method 3 &#8211; Update Graphics Card Drivers</h3><p>This is a long shot, but it&#8217;s worth a try. Go ahead and update your graphics card drivers and see if that makes any difference with the cursor jumping around everywhere. You might get lucky if nothing else has worked till now.</p><h3>Method 4 &#8211; Disable Tap to Click</h3><p>Some people have a problem where every time their finger brushes against the touchpad, it jumps to a different part of the screen. This could be caused by the tap to click option on some touchpads. Double click on the touchpad icon on your system tray, try to find something related to <strong>Pointer Options</strong>, then <strong>Advanced</strong>, then something called <strong>Enable Tap</strong>. Make sure it&#8217;s unchecked. Other names could be <strong>Click to Tap</strong> or <strong>Touch Check</strong>.</p><p>In some settings for touchpad, you may also see &#8220;<strong>Tap off when typing</strong>&#8220;. You want to make sure that is Enabled.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/05/tap-off.jpeg" alt="tap off" width="266" height="83" border="0" /></p><p>Also, it&#8217;s a good idea to turn off gestures and see if that fixes the problem.</p><h3>Method 5 &#8211; Try TouchFreeze</h3><p>If nothing else is working, then you can check out a cool program called TouchFreeze that disables the touchpad automatically when you type in text.</p><p><a
href="http://code.google.com/p/touchfreeze/downloads/list">http://code.google.com/p/touchfreeze/downloads/list</a></p><p>It&#8217;s really old, but seems to work for quite a few people, so give it a shot if nothing else is working.</p><p>Hope one of the solutions mentioned above works! If not, post a comment with your details and we&#8217;ll try to help. If you have found another solution, feel free to post a comment! Enjoy!</p><p>Thanks for reading, check out <a
href="http://helpdeskgeek.com">Help Desk Geek - Help Desk Tips For IT Pros</a> for more WordPress news!</p>]]></content:encoded> <wfw:commentRss>http://helpdeskgeek.com/help-desk/cursor-jumps-around-while-typing-in-windows-7/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Wrong/Incorrect Album Art on Shared iTunes Library?</title><link>http://helpdeskgeek.com/help-desk/wrongincorrect-album-art-on-shared-itunes-library/</link> <comments>http://helpdeskgeek.com/help-desk/wrongincorrect-album-art-on-shared-itunes-library/#comments</comments> <pubDate>Sun, 25 Mar 2012 11:56:34 +0000</pubDate> <dc:creator>Aseem</dc:creator> <category><![CDATA[Featured Posts]]></category> <category><![CDATA[Help Desk]]></category><guid
isPermaLink="false">http://helpdeskgeek.com/?p=25866</guid> <description><![CDATA[So here&#8217;s an annoying problem I was having recently: I enabled home sharing in iTunes on my MacBook Pro and I connected like normal from my iPad 2 to my shared video library. I was browsing my TV Shows and Movies when I noticed something strange. The same artwork was showing up multiple times! When [...]]]></description> <content:encoded><![CDATA[<p>So here&#8217;s an annoying problem I was having recently: I enabled home sharing in iTunes on my MacBook Pro and I connected like normal from my iPad 2 to my shared video library. I was browsing my TV Shows and Movies when I noticed something strange. The same artwork was showing up multiple times!</p><p>When I tapped on one of the duplicates, it would bring up the details for the movie or show and then would show the correct artwork for the movie or show. When I went back to main view listing all movies or shows, it would again incorrectly display the artwork. It seemed completely random and a couple were duplicated several times. Note that if you have a shared library, you might be seeing the wrong artwork on your iPod Touch or iPhone also.</p><p>After trying a bunch of stuff, I finally figured out how to fix the problem. I believe this solution will work for any device connecting to a shared library that has wrong artwork showing up like an iPhone or Apple TV, but can&#8217;t be certain since I only had the problem on my iPad 2. Also, note that if you have wrong artwork for music when connecting to a shared library, you can also fix it with the solution below.</p><h3>Fix Wrong Artwork When Connecting to Shared Library</h3><p>The first thing you have to do is go to <strong>Settings</strong> and then either <strong>Music</strong> or <strong>Video</strong> depending on whether your music or your TV Shows/Movies are showing incorrect artwork. If both are, then do the procedure listed below in both the Music settings section and then Video section.<strong> </strong></p><p><strong><img
style="display: block; margin-left: auto; margin-right: auto; border: 0px initial initial;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/03/video-ipad-2.jpg" alt="video ipad 2" width="600" height="450" border="0" /></strong></p><p><strong><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/03/music-ipad-2.jpg" alt="music ipad 2" width="600" height="450" border="0" /></strong></p><p>Now what we want to is disconnect the iPad 2 from Home Sharing. There is no way to turn if off, so what you have to do is simply type in a wrong password in the password box. When you click Done, it will then pop up with a message saying &#8220;Could not connect to Home Share&#8221; or something close to that. Doing this sounds strange, but it seems to clear out whatever cache was stored on the iPad.</p><p>Next, you want to go to iTunes and turn off Home Sharing. You can do this by going to <strong>Advanced</strong> and then clicking on<strong> Turn Off Home Sharing</strong>.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/03/turn-off-home-sharing.png" alt="turn off home sharing" width="382" height="234" border="0" /></p><p>Once you have finished turning off home sharing, go ahead and close/quit iTunes. Now go back to your iPad and reset it. You need to press and hold the Home button and then Power/Sleep button together for about 10 seconds to reset the iPad. You can then turn back on your iPad.</p><p>Open iTunes and turn back on Home Sharing. Now go to your iPad and go to the Settings page for Music and Video and type in the correct password for Home Sharing. At this point, it should have rebuilt the cache with the correct artwork and you should be good to go. This worked for me on the iPad 2 and so far everything has been fine for a while.</p><p>If you are still having issues with home sharing and the wrong artwork showing up, post a comment here and I&#8217;ll try to help!</p><p>&nbsp;</p><p>Thanks for reading, check out <a
href="http://helpdeskgeek.com">Help Desk Geek - Help Desk Tips For IT Pros</a> for more WordPress news!</p>]]></content:encoded> <wfw:commentRss>http://helpdeskgeek.com/help-desk/wrongincorrect-album-art-on-shared-itunes-library/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Photostream Keeps Turning Off in iPhoto? Fix it!</title><link>http://helpdeskgeek.com/help-desk/photostream-keeps-turning-off-in-iphoto-fix-it/</link> <comments>http://helpdeskgeek.com/help-desk/photostream-keeps-turning-off-in-iphoto-fix-it/#comments</comments> <pubDate>Fri, 23 Mar 2012 11:38:52 +0000</pubDate> <dc:creator>Aseem</dc:creator> <category><![CDATA[Featured Posts]]></category> <category><![CDATA[Help Desk]]></category><guid
isPermaLink="false">http://helpdeskgeek.com/?p=25847</guid> <description><![CDATA[So Photostream is a great feature of iCloud, but sometimes getting it to work properly can be a major problem. I&#8217;ve had several problems with Photostream including it not showing up on my iPad 2 and it disabling itself in iPhoto all the time. These are really annoying problems because the photos have to keep [...]]]></description> <content:encoded><![CDATA[<p>So Photostream is a great feature of iCloud, but sometimes getting it to work properly can be a major problem. I&#8217;ve had several problems with Photostream including it not showing up on my iPad 2 and it disabling itself in iPhoto all the time. These are really annoying problems because the photos have to keep being re-downloaded and you end up wasting so much time changing the settings to get them to work properly.</p><p>In this post I&#8217;m going to talk about the issue where the Photostream is disabled whenever you shut down iPhoto and re-open it. After trying a couple of different solutions, one of them seemed to work for me and I no longer have the issue. It&#8217;s been a couple of months, so hopefully it won&#8217;t come back. I&#8217;m not really sure what solution fixed the problem, so feel free to try all the options mentioned below.</p><h3>Method 1 &#8211; Delete iLifeAssetManagement</h3><p>Follow these steps in the precise order. Go to <strong>System Preferences &#8211; iCloud</strong> and turn off the Photostream. If it&#8217;s checked, simply uncheck it. Then close System Preferences.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/03/disable-photostream.png" alt="disable photostream" width="435" height="292" border="0" /></p><p>Now go to the Finder and go to <strong>~\LIbrary\Application Support\ </strong>and find the folder called <strong>iLifeAssetManagement</strong>. Go ahead and drag it to the trash and then empty the trash.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/03/ilifeassetmanagement.png" alt="ilifeassetmanagement" width="600" height="137" border="0" /></p><p>Now you need to restart your Mac. Once it&#8217;s back up and running, go to System Preferences &#8211; iCloud again and enable the Photostream. Finally, go ahead and open iPhoto. Hopefully, your photos will appear and not go away again once you have completed the steps. If not, keep reading.</p><h3>Method 2 &#8211; Delete Preferences Files</h3><p>The other thing you can try is to delete the plist files in the Preferences folder. Again, if you go to the Library folder, then Preferences, you should find 4 files that start with com.apple.iLifePhotoStream. Delete all four of these files.</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/03/ilifephotostream.png" alt="ilifephotostream" width="600" height="170" border="0" /></p><p>If you&#8217;re still not lucky enough to have Photostream working in iPhoto, keep reading!</p><h3>Method 3 &#8211; Disable Photostream Participants</h3><p>Another thing you can try that has worked for some people is to disable the Photostream option on other devices, especially if you have the iCloud Control Panel installed on Windows 7. You can also try disabling Photostream on the iPad/iPhone/Apple TV and then check to see whether that fixes the problem with iPhoto on your Mac. You would think it wouldn&#8217;t matter, but it seems to cause issues sometimes.</p><h3>Method 4 &#8211; Uninstall Integrated Programs</h3><p>If you have recently installed a program on your Mac that integrates with iPhoto or something related to photos or iCloud, try uninstalling it and see if that fixes the issue. For example, one client had installed Droplr for Mac and that was causing problems with his Photostream in iPhoto. You can also try disabling DropBox if you have that installed as it has been heard to cause issues.</p><h3>Method 5 &#8211; Spotlight Enabled?</h3><p>Some people have mentioned that they disabled Spotlight for various other unrelated issues and re-enabling it magically fixed the Photostream problem. If you have Spotlight disabled for any reason, try enabling it and see what happens.</p><h3>Method 6 &#8211; Rebuild iPhoto Library</h3><p>If none of that has worked for you, you can try to rebuild the iPhoto library, which can fix issues such as missing photos and other problems. To do this, quit iPhoto and then hold down the <strong>Command</strong> and <strong>Option</strong> keys together. Then open iPhoto and keeps the keys pressed down until you get the following dialog box:</p><p><img
style="display: block; margin-left: auto; margin-right: auto;" src="http://s.helpdeskgeek.com/wp-content/pictures/2012/03/rebuild-iphoto-database.png" alt="rebuild iphoto database" width="533" height="289" border="0" /></p><p>Go ahead and try <strong>Repair the iPhoto Library Database </strong>option.</p><p>As of now, that&#8217;s all the solutions I tried on my computer and it seems to be working well now. If Photostream is still disabling or turning off in iPhoto, post a comment here and I&#8217;ll try to help!</p><p>&nbsp;</p><p>Thanks for reading, check out <a
href="http://helpdeskgeek.com">Help Desk Geek - Help Desk Tips For IT Pros</a> for more WordPress news!</p>]]></content:encoded> <wfw:commentRss>http://helpdeskgeek.com/help-desk/photostream-keeps-turning-off-in-iphoto-fix-it/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Windows Does Not Recognize your CD/DVD Drive?</title><link>http://helpdeskgeek.com/help-desk/windows-does-not-recognize-your-cddvd-drive/</link> <comments>http://helpdeskgeek.com/help-desk/windows-does-not-recognize-your-cddvd-drive/#comments</comments> <pubDate>Wed, 19 Oct 2011 18:41:34 +0000</pubDate> <dc:creator>Aseem</dc:creator> <category><![CDATA[Featured Posts]]></category> <category><![CDATA[Help Desk]]></category><guid
isPermaLink="false">http://helpdeskgeek.com/?p=21747</guid> <description><![CDATA[I recently ran into a problem where my DVD drive on Windows 7 was missing from the list of devices in My Computer. It was there earlier, but simply disappeared! After doing some research, I found a couple of solutions that worked. Unfortunately, the solutions are different depending on which OS you are running: XP, [...]]]></description> <content:encoded><![CDATA[<p>I recently ran into a problem where my DVD drive on Windows 7 was missing from the list of devices in My Computer. It was there earlier, but simply disappeared! After doing some research, I found a couple of solutions that worked.</p><p>Unfortunately, the solutions are different depending on which OS you are running: XP, Vista or Windows 7. I’ll try to list out as many fixes for this problem as I can and which OS it applies too.</p><h4>Reinstall Drivers</h4><p>A lot of times, you might see a message like this in Device Manager about your CD/DVD drive:</p><blockquote><p>Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)</p></blockquote><p>You can reinstall the drivers for the CD/DVD drive by going to Start, Control Panel, System and Security, System and then clicking on Device Manager.</p><p><a
href="http://s.helpdeskgeek.com/wp-content/pictures/2011/10/image.png"><img
style="display: block; float: none; margin-left: auto; margin-right: auto; border-width: 0px;" title="image" src="http://s.helpdeskgeek.com/wp-content/pictures/2011/10/image_thumb.png" alt="image" width="584" height="551" border="0" /></a></p><p>Expand CD/DVD-ROM Drives, then right-click on the device and click <strong>Uninstall</strong>. Restart the computer and Windows should auto-detect the drive and reinstall the drivers for you.</p><p>If your hardware is not even showing up in the Device Manager, then you may actually have a hardware problem, such as a faulty connection or a dead drive. It’s worth checking this option out if the computer is old.</p><h4>Upper Filters/Lower Filters Problem</h4><p>If your Windows XP or Windows Vista computer is not able to recognize the CD/DVD drive, then you might have a classic problem that will probably not show up on any computer that has the most recent Windows updates applied to it.</p><p>You have to edit two registry entries to fix the problem in Windows XP and Vista. You can either do it manually or you can download the fix from Microsoft here:</p><p><a
href="http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us">http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us</a></p><p>If you want to do it manually, go to regedit and navigate to this entry:</p><blockquote><p>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}</p></blockquote><p>In the right pane, you should see <strong>Upper Filters</strong> and<strong> Lower Filters</strong>. Delete both of these and then restart the computer.</p><p><a
href="http://s.helpdeskgeek.com/wp-content/pictures/2011/10/lowerfiltersupperfilters.png"><img
style="display: block; float: none; margin-left: auto; margin-right: auto; border: 0px;" title="lower filters upper filters" src="http://s.helpdeskgeek.com/wp-content/pictures/2011/10/lowerfiltersupperfilters_thumb.png" alt="lower filters upper filters" width="496" height="306" border="0" /></a></p><h4>Run Hardware and Devices Troubleshooter</h4><p>If you are having the issue on Windows 7, then you can try to run the Hardware and Devices Troubleshooter. This will automatically diagnose and try to remedy the problem.</p><p>Note that this will probably only work if you can see the CD/DVD drive in the BIOS and in Device Manager, but just not anywhere else in Windows. If you don’t see it in those two places, you got a hardware or connection problem.</p><p>You can run the troubleshooter by going to Start, Control Panel and then searching for <strong>troubleshooter</strong> in the search box. Click on <strong>Troubleshooting</strong>. Finally, under Hardware and Sound, click <strong>Configure a device</strong>.</p><p><a
href="http://s.helpdeskgeek.com/wp-content/pictures/2011/10/troubleshoothardware.png"><img
style="display: block; float: none; margin-left: auto; margin-right: auto; border: 0px;" title="troubleshoot hardware" src="http://s.helpdeskgeek.com/wp-content/pictures/2011/10/troubleshoothardware_thumb.png" alt="troubleshoot hardware" width="545" height="307" border="0" /></a></p><p>Click Next and Windows will detect problems and try to fix them automatically.</p><h4>System Restore</h4><p>If you’re still having issues and your drive was showing up earlier, but now it’s gone, you can try to perform a system restore to a time when the drive was working properly.</p><p>Sometimes a new piece of software is installed that can corrupt your system so that it no longer recognizes your CD/DVD drive.</p><p>If that doesn’t work, try plugging the drive into another computer and see if it shows up there. You can quickly determine whether it’s a problem with the hardware or with the Windows operating system. Good luck!</p><p>Thanks for reading, check out <a
href="http://helpdeskgeek.com">Help Desk Geek - Help Desk Tips For IT Pros</a> for more WordPress news!</p>]]></content:encoded> <wfw:commentRss>http://helpdeskgeek.com/help-desk/windows-does-not-recognize-your-cddvd-drive/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>
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