Comments on: Help Desk Traits – what the hiring manager miss http://helpdeskgeek.com/help-desk/help-desk-traits-what-the-hiring-manager-miss/ Help Desk Geek is a blog for Discussions about help desk tips and how-to computer tips Thu, 11 Mar 2010 02:34:54 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: David Thompson http://helpdeskgeek.com/help-desk/help-desk-traits-what-the-hiring-manager-miss/comment-page-1/#comment-13995 David Thompson Sun, 16 Aug 2009 20:36:37 +0000 http://helpdeskgeek.com/index.php/help-desk-traits-what-the-hiring-manager-miss#comment-13995 It's been my experience as a Help Desk Technician that interpersonal and communications skills are VITAL to your success in the Help Desk position. Users can sense sincerity - meaning, they know when someone's there to truly help or simply "going through the motions." I've seen sarcastic technicians before, and it honestly amazes me how they continue to get work. My philosophy is to treat the user how you yourself would want to be treated if you called yourself on a help desk. Do I want to hear sarcasm when I've got a problem I don't know how to solve? No. Even if the technician doesn't know how to solve the particular problem, a simple, "Can you please hold while I research this problem?" goes a LONG way. I don't profess to be the strongest technically-proficient guy on the planet, but I'm good with people, I can empathize and sympathize when needed and I can transfer tech-speak down to the most novice user in a moment's notice whenever I need to. I believe those skills, along with being good at the technical piece, are what keep me employed. It’s been my experience as a Help Desk Technician that interpersonal and communications skills are VITAL to your success in the Help Desk position. Users can sense sincerity – meaning, they know when someone’s there to truly help or simply “going through the motions.” I’ve seen sarcastic technicians before, and it honestly amazes me how they continue to get work. My philosophy is to treat the user how you yourself would want to be treated if you called yourself on a help desk.

Do I want to hear sarcasm when I’ve got a problem I don’t know how to solve? No. Even if the technician doesn’t know how to solve the particular problem, a simple, “Can you please hold while I research this problem?” goes a LONG way. I don’t profess to be the strongest technically-proficient guy on the planet, but I’m good with people, I can empathize and sympathize when needed and I can transfer tech-speak down to the most novice user in a moment’s notice whenever I need to. I believe those skills, along with being good at the technical piece, are what keep me employed.

]]> By: Martha Beatriz http://helpdeskgeek.com/help-desk/help-desk-traits-what-the-hiring-manager-miss/comment-page-1/#comment-6497 Martha Beatriz Wed, 18 Mar 2009 18:23:58 +0000 http://helpdeskgeek.com/index.php/help-desk-traits-what-the-hiring-manager-miss#comment-6497 Hi! I´ve been a computer teacher in a Private School, which meant I had to support, troubleshoot, administer a Windows 2003 Server, install and everything related with computers plus my teacher assigments. I hold an AS in Electronics, a B.S. in Computer Science and recently I took a Telecom-PC Technician class. I am telling you all this because I haven't been successful looking for work only as a tech, so I feel some managers ignore the people skills you need to treat customers. As a teacher I needed those all the time, and in any way that blemished my ability to solve the important technical issues without forgetting about courtesy, sensibility and good manners. I hope some IT managers read this post! Hi!
I´ve been a computer teacher in a Private School, which meant I had to support, troubleshoot, administer a Windows 2003 Server, install and everything related with computers plus my teacher assigments. I hold an AS in Electronics, a B.S. in Computer Science and recently I took a Telecom-PC Technician class. I am telling you all this because I haven’t been successful looking for work only as a tech, so I feel some managers ignore the people skills you need to treat customers. As a teacher I needed those all the time, and in any way that blemished my ability to solve the important technical issues without forgetting about courtesy, sensibility and good manners. I hope some IT managers read this post!

]]> By: Colin http://helpdeskgeek.com/help-desk/help-desk-traits-what-the-hiring-manager-miss/comment-page-1/#comment-1292 Colin Tue, 08 Jul 2008 08:42:17 +0000 http://helpdeskgeek.com/index.php/help-desk-traits-what-the-hiring-manager-miss#comment-1292 absolutely not. to be a good helpdesk agent, the warm attitude is the mostly heavy weapon. serve the users in mind ,spirite,heart.... i'm a helpdesk too, and love your DOC very very much. thank you for posting so many excellent articles. absolutely not. to be a good helpdesk agent, the warm attitude is the mostly heavy weapon.
serve the users in mind ,spirite,heart….
i’m a helpdesk too, and love your DOC very very much.
thank you for posting so many excellent articles.

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