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commenter
craig Said,
July 20th, 2008 @8:34 pm  

doesn’t work for vista

commenter
July 22nd, 2008 @9:25 am  

when i try to dial,it errors and says that remote control does not respond,wat shud i do?

commenter
Nelson Said,
July 22nd, 2008 @11:13 am  

Jules, What blackberry model are you using?

commenter
Derek Said,
July 27th, 2008 @2:03 am  

When I try to connect to the internet using internet explorer I get an error message in the browser that says “http error:$code$
$message$

RequestURI=/

Can someone help me figure out what I did wrong?

commenter
Patrick Said,
August 7th, 2008 @5:56 pm  

after it starts dialing, message says “validating user id and password” then says “error 734: the PPP control protocol was terminated.”

I cleared the “Enable LCP extensions” box and i get the same result.

thanks in advance for your help.

commenter
Nelson Said,
August 9th, 2008 @1:05 pm  

Patrick, have you uncheck the option “Use IP Header Compression under the PPP link”?

commenter
zhelu Said,
August 14th, 2008 @3:56 am  

i m getting this msg too.

error 500 internal sever error
http error:$code$
$message$
RequestURI=/

any1 know how to fix it?

commenter
zeno23 Said,
August 18th, 2008 @11:19 am  

works fine on vista, but you have to leave the desktop manager turned on for the connection to be established successfully.

commenter
jose Said,
August 20th, 2008 @4:03 pm  

I receive the following message when trying to connect ” Error 692: There was a hardware failure in the modem (or other connecting device) Is there anything special I need to do to my Blackberry to make this work? I have tried this with and without the desktop manager running and the error is the same.

commenter
jose Said,
August 20th, 2008 @4:49 pm  

I resolved my issue and I am able to connect but the web pages will not load. I have tried several diferent pages but none of them seem to work. on the lower left hand side of teh page it says “website found waiting for reply….)

commenter
Kyle Said,
August 21st, 2008 @10:09 pm  

I can’t get it to work on vista either..

commenter
Chris Said,
August 25th, 2008 @3:24 pm  

I get error msg:

HTTP ERROR: $CODE$

$MESSAGE$

RequestURI=/

Please help

commenter
Tom Lykens Said,
September 1st, 2008 @3:59 pm  

Greeetings Tech Person:

…have an HP Pavilion Laptop trying to use the Blackberry as a modem….I do not have the “Standard Modem” and have been trying to use the “Standard 56000bps Modem” instead…..Error Message 692. Pretty sure I’ve got the rest of it configured correctly….been at for a couple of days now..but of yet have not been able to connect.

How do I add a “Standard Modem” setting to the HP.

Thanks

Tom Lykens

commenter
Jen Said,
September 16th, 2008 @12:43 pm  

Hi – I get error message 692 – hardware failure. Can you please provide ideas to fix?

Thanks – Jen

commenter
JimmyV Said,
September 30th, 2008 @12:49 am  

I did everything but get Error 633: The modem (or other connecting devices is already in use or is not configured properly. What should I do? Thanks.

commenter
Michele Said,
October 1st, 2008 @8:42 am  

Works great with Vista. Thanks!

commenter
MrChris Said,
October 28th, 2008 @9:10 pm  

One problem I found with these instructions is that where you list the extra settings in the modem advanced tab as +cgdcont=1,”IP”,” wap.voicestream.com”, there is a space between the quotation mark and wap.voicestream.com. When I tried it that way, the connection would not work. When I removed the space between the ” and wap.voicestream.com, everything worked great. Thanks!

commenter
John Said,
November 11th, 2008 @6:00 am  

Hi All,

I have a Nokia E61i with blackberry services enabled on it and the GPRS services as well.
I loaded the Nokia PC Suite on my laptop. Connected my Mobile handset to the laptop with the data cable.
Opened the Nokia PC SUite and selected the Connect to Internet Icon. In the Connect to Internet window, click on Settings and configure the Mobile service provider and other details.
Once sone click on the Connect Button in the “Connect to Internet” window of the Nokia PC Suite. This was i was able to connect internet and had an average speed.

commenter
November 12th, 2008 @3:53 am  

i m getting this msg too.

error 500 internal sever error
http error:$code$
$message$
RequestURI=/

any1 know how to fix it?

commenter
tasheka Said,
November 17th, 2008 @11:41 pm  

Hello,
I cannot find my standard modem, could you tell me how to create one? Thanks.

commenter
Steven Said,
November 20th, 2008 @10:23 pm  

Followed instructions to the letter. (Well written by the way.) Worked one time. Subsequent tries everything goes as planned but while waiting for “Verfying username and password” after a long wait, it times out and gives me an error.
Blackberry Curve 8320, T-Mobile, Dell. Have no trouble connecting computer to Blackberry and sync works fine.
Any ideas? This function would be very beneficial to my business.

commenter
jkandrew Said,
November 26th, 2008 @5:17 pm  

I’m also getting the error 692: hardware failure. What’s the secret?

commenter
Lail Said,
December 5th, 2008 @9:13 am  

I tried it once and was successful. I could browse the web. However, I got “kick out” (disconnect) after 3 hours. I then tried to reconnect but I could never get it worked. After it dialed in, it just kept verifying the login and password and then gave me a response said “server is not responding”. I restarted my pc and the same error occurred. Does anyone have the same problem?

commenter
vijay Said,
January 2nd, 2009 @10:05 pm  

We did follow the above procedure with regards to 734 error in windows Xp however I’am finding the same error if i want to connect to the internet using my blackberry how to go about this?

commenter
Lostnode Said,
January 6th, 2009 @10:49 am  

I allready have a standard modem in the list
now what lol

commenter
whoanesschic Said,
January 12th, 2009 @4:48 am  

i can’t find the Standard Modem on the list of Modems on the Device Manager. How do I create one?

commenter
jo Said,
January 28th, 2009 @11:27 am  

I also am getting the error on tmobile:

HTTP ERROR: $CODE$

$MESSAGE$

RequestURI=/

commenter
taneeshag Said,
February 22nd, 2009 @11:06 am  

I don’t see standard modem, how do I create one?

commenter
mrberryuser Said,
February 23rd, 2009 @1:54 am  

is there anything that can make them faster? im using 8900 blackberry as a modem in my baracks for my laptop, but i cant do much like gaming and such, its really slow. Some advice would be much appreciated. I heard there is something you can buy to make the services twice as fast, is this true and what is it?

commenter
claudiap519 Said,
March 10th, 2009 @2:33 pm  

I got an error code: ERROR 692- THERE WAS A HARDWARE FAILURE IN THE MODEM,
I am using a blackberry pearl 8120, plz help!
thanx

commenter
kc Said,
March 26th, 2009 @12:14 pm  

I have 8900 had it connected, was working before,but now I have an error saying” internet connectivity was unsucessful”

commenter
AJ Said,
June 16th, 2009 @6:23 am  

I have vista,and the last step I can’t seem to find.It says uncheck the user IP header but there is no such choice. Help pleeeeaaasseee!

commenter
Ray Said,
June 18th, 2009 @10:29 am  

Great Instructions!!!
Help!!! My 8900 connected (T-Mobile) on first try. Then, disconnected. When I try to reconnect, I get “Verifying username and password” ERROR: 718 The connection was terminated because the remote computer did not respond in a timely manner. For further assistance….

commenter
Deb Said,
June 18th, 2009 @8:02 pm  

You start your article by saying “T-mobile never tell their blackberry customers that they can use the blackberry device as a modem” — not true, I upgraded to a blackberry BECAUSE T-Mobile told me I could use it as a modem. My 2200 worked great on Windows XP. I just bought a new laptop with Vista, and I’m going to try it tonight.
If anyone is having difficulty, I suggest you call 611 and have a T-Mobile rep talk you through it. I have always found them to have thorough, accurate documentation and they won’t miss a step.

commenter
4rnajera Said,
June 20th, 2009 @2:57 am  

I do not have a standard modem (or any modem) listed as my PC doesn’t have a modem. Is there a way I can load the standard modem? Thanks in advance for advice.

commenter
June 24th, 2009 @8:16 pm  

+cgdcont=1,”IP”,” wap.voicestream.com”
CORRECTION:
+cgdcont=1,”IP”,”wap.voicestream.com”

THE DOUBLE QUOTATION MARKS WERE INCORRECT AND THERE WAS A SPACE IN BETWEEN ” wap.voic…….

commenter
Merry Said,
June 25th, 2009 @10:25 am  

So far it works! Thanks for the great walk through advice. I hope I don’t get slammed with data charges, though tmob tells me I have unlimited data plan.

commenter
merry Said,
June 25th, 2009 @8:14 pm  

This was very helpful, and like many on here it worked the first time, and after that I can’t get the past the dial-up- anyone resolve this issue? I was so excited this worked but can’t figure out why it only worked once…. thanks in advance.

commenter
Ben Said,
July 2nd, 2009 @4:43 am  

I can not get this to work and I have followed all the directions. I get the following error:

ERROR 633: The modem (or other connecting device) is already in use or is not configured properly. I have a Blackberry Pearl 8100. Can anyone help? Please respond.

commenter
kcchirwa Said,
July 3rd, 2009 @5:10 am  

the settings havent worked on my blackberry 8310. my computer has vista. and some of the features you mention in the set up guide do not appear when setting internet connection in vista. how do i proceed?

commenter
pintomauricio Said,
July 4th, 2009 @11:31 pm  

I don’t see standard modem, how do I create one?

commenter
GIO Said,
July 17th, 2009 @12:00 am  

THANKS. I AM ONLINE WITH MY ‘BERRY 8700g WITH NO PROBLEM.
THANKS AGAIN
GIO

commenter
JB Said,
July 23rd, 2009 @1:16 pm  

Works fine….T-Mobile needs to share this info with all it’s customers!

commenter
rbharel Said,
July 24th, 2009 @3:09 pm  

Connects. But it gives a message saying “You need to subscribe to data plan.”

O/s – Windows Home PRemium
Blackberry – 8320 from T-Mobile

commenter
morganna Said,
August 5th, 2009 @11:14 pm  

Called T-mobile today (prior to reading this) and they assured me that the Blackberry could function as a modem and they would send me the instructions for setting it up. Haven’t received instructions – so found this site. Did not work with Windows Vista. Error 692.

commenter
morganna Said,
August 5th, 2009 @11:29 pm  

Update – I did get it to work. In the instructions above I misread the initialization string: +c… I thought the first letter was an E. It is a C. No problem using it now. Here is the direct link from RIM on instructions for Vista as well.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05196&sliceId=SAL_Public&dialogID=1114305&stateId=1 0 1132277

commenter
regina Said,
August 7th, 2009 @6:29 pm  

hi i am also getting the hardware error. please help. thanks a lot!!

commenter
11frogs Said,
August 11th, 2009 @9:12 am  

I have Vista and the 8900 Curve and it works perfectly.

commenter
maffia Said,
August 16th, 2009 @12:53 pm  

I get error 734 ppp connection ended

commenter
jgoldtho Said,
August 26th, 2009 @9:55 pm  

works great if you don’t copy and paste the command +cgdcont=1,”IP”,” wap.voicestream.com” into the advanced tab – you need to replace the Quotes and make sure there is no space between the ” and wap.voicestream.com. if you copy the command in the advanced tab then replace the quotes and remove the space it should all work…

commenter
Barb Said,
September 2nd, 2009 @9:30 am  

I do not have a standard modem listed. How do I add it?
This worked last week, but does not work this week. Can you tell me why?

commenter
Val Said,
September 2nd, 2009 @11:55 pm  

extra initialisation string proper format is:
+cgdcont=1,”IP”,”wap.voicestream.com”

it seems that you had an extra space before ” wat..
and a different type of quote marks.
Just copy a fixed string above and it works!

commenter
thatfreakinguy2 Said,
September 4th, 2009 @8:53 pm  

Chances are if you copied the +cgdcont=1,”IP”,” wap.voicestream.com” string straight from this website and pasted it your quotation marks were screwed up (mine looked like double hyphen marks). Delete them as I did and insert quotation marks in the appropriate spaces.

commenter
Jur'at Said,
September 27th, 2009 @2:56 am  

I tried to set up connection, BB8900 as a modem with my laptop, (HP, XP) I did almost everything. /with space, without space and so on…/. Same error, Error 692: There was a hardware failure in the modem (or other competing device). Don’t know what to do??? Need help???

commenter
Greg Said,
October 5th, 2009 @9:20 am  

GOT IT!
That 692 error is caused by those quotes. The ones that you cut and pace will not work you have to replace them with new quotes.

I know the solution has been posted above but I just wanted to restate it. I had got rid of the space but had to replace the ” for ” as they are different charectors.

Thanks this is fn great

commenter
Heather B Said,
October 12th, 2009 @2:46 pm  

Thank u so much for these instructions. With my last phone it was just a simple button to hit on the phone so I was having problems with figuring out how to do this with the BB…

commenter
TishaRene Said,
November 22nd, 2009 @6:34 pm  

Awesome!!! I had some difficulties at first, but I am up and running now. Thanks for your help.

commenter
Shanks Said,
November 23rd, 2009 @7:14 pm  

Recent info emailed from T-Mobile themselves,

To set up the Modem

1. On the computer, click Start, Control Panel, Phone and Modem Options.
2. Click on the Modems tab.
* Note: If this is the first time opening Phone and Modem Options, a prompt to enter the Area Code will come up. Enter the area code, click Ok.
3. Click Standard Modem.
4. Click Properties.
5. Click the Advanced tab.
6. In the Extra Initialization Command box type at+cgdcont=1,”IP”,”wap.voicestream.com”
* Note: Use epc.tmobile.com in the init string if wap.voicestream.com does not work.
7. Click OK, then OK again to return to the Control Panel.
To set up the connection

1. On the computer, click Start, Control Panel, Network Connections.
2. Click on Create a new connection.
* The New Connection Wizard will appear,
3. Click Next.
4. Select Connect to the internet.
5. Click Next.
6. Select Setup my connection manually.
7. Click Next.
8. Select Connect using a Dial-Up Modem.
9. Click Next.
10. Ensure that Standard Modem is the only modem selected, click Next.
* Note: This screen only comes up if there is more than one modem
11. In the ISP Name box enter T-Mobile.
12. Click Next.
13. In the Phone Number box enter *99#.
14. Click Next.
15. Leave the Username and Password blank and leave other options as is, click Next.
16. Check the box that says Create a shortcut on the desktop.
17. Click Finish.
18. On the Dialup Connection window click Dial to connect.

commenter
November 25th, 2009 @4:24 am  

The instructions are now online:

http://www.t-mobile.com/phoneasmodem

as well as the new Blackberry Desktop Manager 5.0.1 which includes automatic IP modem setup! the link for downloading BBDM 5.0.1:

http://www.tinyurl.com/blackberrydm

and select it off the drop-down list. Do not call into T-Mobile anymore on this as their policy has changed and they will not troubleshoot this issue.

commenter
roro78 Said,
November 30th, 2009 @5:39 pm  

I need the instructions to create a standard modem, because its not apearing in my computor.

thank you!

commenter
Auctin Said,
December 5th, 2009 @1:10 am  

I have a blackberry cell and i have the internet hooked up to it. i have a usb cord to my laptop and i was told that i could acess the internet on my laptop through the cell phone, i.e use the cell phone as a modem.

But when i called t mobile they told me yes but i had to go to their web page and do it. i cant get to it, all i get is you. so i am wondering if you can help me hook up to the internet so i can use the cell phone as a modem and i dont have to squint and hope i hit the right keys when i am surfing the web. thanks ;o)

commenter
james Said,
December 5th, 2009 @5:10 pm  

worked great first time thanks!!!!

commenter
catsw1964 Said,
December 29th, 2009 @11:06 am  

Hey guys, this is info for EVERYONE!! I do know that if u just unplug ur usb cable from computer or phone without actually right clicking & telling it to “Disconnect”, the phone will lose DRIVERS & u won’t be able to connect anymore! U will need to turn phone off & remove battery and try again! AND, another hint is that u DO have to leave Desktop mgr open to make it work!

The Person who said that your screen says CONNECTING or VERIFYiNG & CONNECTING …. I had that SAME problem & went in & edited my MODEM SPEED, (upped) it & it went right on to the site. T Mobile said it had to have the extra boost to open up!!! ???

commenter
ptuf Said,
December 31st, 2009 @8:00 am  

I need the instructions to create a standard modem for Windows XP.

thank you!

commenter
KAYN Said,
January 11th, 2010 @5:56 pm  

I get error message 692. How do I add a Standard Modem?

commenter
KAYN Said,
January 12th, 2010 @10:21 pm  

I am still waiting for instructions on how to create Standard Modem.

commenter
troublebug Said,
January 20th, 2010 @6:12 pm  

I did the steps but I get error 777 the connection attept failed cuz modem on the remote computer is out of order. how do I fix this. Please email me so I can get online.

commenter
Natt Said,
January 26th, 2010 @6:06 am  

I cannot find “standard modem”. How do I set it?

commenter
elawsjr Said,
January 27th, 2010 @1:10 am  

I followed all the steps to setting up my phone as a modem. It still won’t connect. I really need this to happen so that I can get online to do my homework.

commenter
douglas Said,
February 16th, 2010 @12:17 am  

How do I get a 692 error fixed

commenter
mike31larry Said,
February 17th, 2010 @6:02 pm  

692 error / we should all call tmobile an let them know that a answer hasn’t been found and blackberry charges to talk to a person !

commenter
Jung3lSky Said,
February 18th, 2010 @11:41 am  

how do you creat a standard modem?

commenter
gloria sullivan Said,
February 22nd, 2010 @4:19 pm  

I keep receiving an error message stating error 777: the connection attempt failed because the modem or other connecting device on the remote computer is out of order…cand someone please help me so I can access the internet

commenter
armando Said,
March 7th, 2010 @11:11 pm  

I gat blackberry 8320 I’m getting the error 692 there was a hardware failure can you pleaes tell me how to fix it ? Thanks

commenter
size4shoe Said,
March 9th, 2010 @6:28 pm  

Thanks! Worked perfectly the first time with tmobile blackberry curve and windows xp home on an old compaq c. 2000

commenter
size4shoe Said,
March 9th, 2010 @7:19 pm  

For those whose connections worked once, ensure your bb is connected to desktop. This seems obvious, but I needed to open bb desktop manager to connect bb to desktop before I could dial in again.

commenter
Joe Said,
March 10th, 2010 @2:40 pm  

Hello
I have a Blackberry 8520 and it was working fine as a modem up till a few weeks ago when I bought a new computer. I was shocked to have t mobile tell me that they would no longer help me get set up. I have run through all the step by step instructions on the pc but I continue to get error message 632. I believe that my phone needs to have an adjustment also but I cant remember what it was. If someone who is using this phone and set up can help, I would really appreciate your time. Email or call me at 760 643 7758. It is urgent that I get back on line for my business.
thank you

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