Troubleshoot Symantec Endpoint Protection on Windows 7 and Vista

Recently, I ran into an issue on a Windows 7 test box when trying to install Symantec Endpoint Protection 11. Basically, in the middle of the install, I get the following error message:

The wizard was interrupted before Symantec Endpoint Protection could be completely installed.

Fabulous! And thanks for the extra useful information to help diagnose the problem. I decided to check out the event log and found this less useful description:

Product: Symantec Endpoint Protection – Installation operation failed. Installation success or error status: 1603:Fatal error during installation.

symantec endpoint protection windows 7

What the heck is error code 1603? No idea, but did a little research to find out that it’s a fatal error that causes a full roll back. So how can you fix this issue? Well, it depends. If you are running Windows 7, try out the following steps:

1. Extract the MR4 files to your computer and run the lusetup.exe file from the SEP folder.

2. Restart your computer and then run setup.exe from the same folder.

3. Make sure you choose Custom Setup and then only choose the Antivirus and Antispyware Protection. Restart your computer.

Unfortunately, you can’t install the Proactive Threat Protection and the Network Threat Protection features on Windows 7. Once I did the installation without those two options, everything worked fine.

If you are on Windows Vista or if the Symantec installation has gone totally crazy, you might have to use CleanWipe to uninstall Symantec Endpoint Protection. It’s a very useful utility for completely remove all Symantec Antivirus and Endpoint Protection software.

Now that your system is cleansed of Symantec, you can try the install again on Vista.

As a last resort, you can manually uninstall Symantec using the following steps at this link:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248

Hopefully that solves someone else’s problem with installing Symantec Endpoint Protection on Windows 7 and Windows Vista. If you have any problems, etc, post a comment! Enjoy!

  1. Pepe says:

    Great info! It worked for me on Windows 7. Thanks a lot!

  2. Minu says:

    Hi, I'm having some issues. How can I obtain the Event log to see why Endpoint isn't installing? Thanks.

  3. cadditguy says:

    I have one Windows 7 64 bit which installed perfectly. I have all the services, Anivirus and Antispyware, procative Threat and Network Threat. I goto instal on a windows 7 32bit and I have to install as given above but it doesnt install Network threat as on the 64bit.

  4. sukhjas says:

    I installed Windows 7 and Symantec Endpoint Protection, but the computer keeps restarting! I want to remove this stupid Symantec software.

  5. gandbecca says:

    Hi,

    I thought I had it licked with the instructions above by running the LUSETUP which installed okay; then I restarted and ran setup as suggested then I recieved the error: "Symantic Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation"… Help, I thought Windows 7 Ultimate would not have any installation problems… Microsoft's credibility is slowly going down with me…

    Any help is most appreciated…

    Worried G

  6. ibgarrett says:

    This targets my exact problem that I'm having. Of course the only issue I'm having is getting started in the resolution. I'm not exactly sure what is meant by "Extract the MR4 files to your computer and run the lusetup.exe file from the SEP folder."

    I've got a Setup app for doing the install. Is there a method for "decompressing" the runtime app into it's folder components? When I Google "Extract the MR4" I get lots of articles around extraction from MR4 to mp3 – but that's dealing with audio, and I know that's not right.

    Any suggestion or direction on this?

    Thanks,

    Brian

  7. matt_wilson157 says:

    I had a simular problem. After days of head scratching i found this worked

    Uninstall Symantec LiveUpdate. (if exists)

    Change the following registry key:

    HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrent VersionExplorerUser Shell FoldersAppData

    value=%APPDATA%

    Change it to:

    HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrent VersionExplorerUser Shell FoldersAppData

    value=%USERPROFILE%AppDataRoaming

    Reinstall Symantec LiveUpdate.

    Repair install Symantec Anti Virus or Symantec Endpoint Protection.

    Run LiveUpdate.

  8. Orlin says:

    Thank you matt_wilson157. This solved my problem with installing Symantec Endpoint Protection which I have been trying for days.

  9. mircea says:

    I cannot install SEP on Windows 7 no matter what I tried. I've done all the steps and every time it's about to finish, it writes "rolling back installation."

    Please help me. I'm going out of my mind. Thanks.

  10. emmanuel says:

    Hi,

    I thought I had it licked with the instructions above by running the LUSETUP which installed okay; then I restarted and ran setup as suggested then I recieved the error: “Symantic Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation”… Help, I thought Windows 7 Ultimate would not have any installation problems… Microsoft’s credibility is slowly going down with me…

    Any help is most appreciated…

    Worried G

  11. Abhijeet Ramchandran says:

    Hi. You can try this:

    Delete the "PendingFileRenameOperations" key from HKLM>Sytem>CurrentcontrolSet>Control>session manager.

    Once the key is deleted, reboot the machine, and install the LUsetup.exe first and then install the setup.exe for SEP.

    Let me know if this helps.

  12. Abhijeet Ramchandran says:

    Also, make sure if you are using Win 7.

    Right click the lusetup.exe and run as an admin. Do the same for setup.exe for SEP, but again this should be done after the step below:

    Delete the "PendingFileRenameOperations" key from HKLM>Sytem>CurrentControlSet>Control>session manager.

  13. frustrated says:

    Thank you matt_wilson157!!! Had many unsuccessful attempts at installing SEP and many frustrated days but your method worked perfectly.

  14. TT Boy says:

    matt_wilson157, Thank you very much! That solved my issue, too!

  15. frp says:

    I just wanted to post that what Abhijeet posted worked for me:

    Server 2008 R2 64-bit: Right-click the lusetup.exe and run as an admin. Do the same for setup.exe for SEP.

    I tried Matt's suggestion first, but it was already set to that property: %userprofile%

    This gave me a headache yesterday, so wanted to save someone else grief! HGD!

  16. benck says:

    This works for me.

    HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrent VersionExplorerUser Shell FoldersAppData

    value=%APPDATA%

    Change it to:

    HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrent VersionExplorerUser Shell FoldersAppData

    value=%USERPROFILE%AppDataRoaming

  17. Paul Stryker says:

    Something very peculiar. I remembered installing LiveUpdate first because I installed SEP11.0.5 on Win7 months ago. But then I just installed it with every option available, including Proactive Threat Protection and Network Threat Protection, and it worked fine. This didn't happen last time, when I had to install only Antivirus and Antispyware Protection. Same install package and Win7.

    Why is SEP so confusing… o.o,

  18. kaipei says:

    Hi Abhijeet,

    I tried to the methods you mentioned above:

    1) remove "PendingFileRenameOperations" in:

    HKLM>Sytem>CurrentControlSet>Control>session manager

    HKLM>Sytem>ControlSet01>Control>session manager

    HKLM>Sytem>ControlSet02>Control>session manager

    2) make sure HKEY_USERS.DEFAULTSoftwareMicrosoftWindowsCurrent VersionExplorerUser Shell FoldersAppData

    value=%USERPROFILE%AppDataRoaming

    as it's my original value

    3) reboot the machine

    4) install the LUsetup.exe first and then install the setup.exe for SEP. (with Admin permission)

    However, it still doesn't work in my machine. Any suggestion, I'm appreciated.

  19. JackCyber says:

    I was having a similar issue, wound up being I needed to update Endpoint Protection to the most recent version, solved all my problems.

  20. Tipla says:

    Abhijeet Ramchandran you saved me considerable time installing x64 SEP on my latest desktop. I had the same issue on my wife notebook and I was up all night trying different, way more complicated solutions to no avail. I finally installed it but I had no idea what step was the final fix. With your post it worked without issue. Thanks you so very much1

  21. Wesley says:

    None of these methods work for me. I verified the registry key suggested by matt wilson 157, I ran LU SETUP.exe first, rebooted then ran Setup.exe as an Administrator and it continues to roll back. I have become so frustrated with Symantec and Windows 7!!! This AV is the best around, but with the new OS it plain sucks!!!! Works fine on my XP and Vista Systems, but won’t even install on Windows 7.

Leave a Reply