Some help desk managers have only one criteria in mind when hiring new help desk agents and that is; the candidate needs to be technically savvy. if the candidate responds to a few technical questions correctly, he has a good chance of getting hired. this is wrong, the process should take into account many other [...]

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I work for a microfinance company that has a presence in 33 countries and is currently in the strategic process of going global, so working in such a diverse environment I get to know many people from different cultures and traditions. One of the things I have noticed on the technology side is that employees [...]

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