If you have ever used Outlook for more than a month, you’ve probably seen several occasions where the message “The Outlook data file did not close properly“ pops up and you have to wait a few minutes for Outlook to repair the file. Pretty annoying, but at least you can view your emails after waiting.
Sometimes, though, your luck may not be that good and your entire data file (PST) gets so damaged or corrupted that Outlook refuses to open the file altogether. In this type of situation, you have to repair the damaged PST file using a couple of free tools. Since Outlook data corruption can occur for several different reasons, you may have to try a couple of the methods below before your issue is fixed.
Method 1 ““ Inbox Repair Tool
A simple tool that has been around for a long time from Microsoft which basically tries to repair the header of the PST file and delete anything from the file it does not recognize or understand.
The tool is actually already installed on all Windows 2000 and XP computers in the following directory: (For Office 2007, it’s in C:\Program Files\Micrsoft Office\Office12\)
C:\Program Files\Common Files\System\Mapi\1033\NT
If it’s not in this directory for whatever reason, click on Start and perform a normal Windows search for the following executable, scanpst.exe. Now click Browse and choose the PST file that is corrupted. If you are not sure where your PST file is stored, it’s usually in this directory:
C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook
After selecting the file, go ahead and click on Start.
After it is completed, it will tell you the errors found in your PST file. Go ahead and click on Repair now to begin the repair of the file.
Now when you open Outlook, hopefully your Inbox will be back to normal and all of your email message will be there. If not, then you need to follow the recovery steps outlined in this Microsoft article on recovering a PST file. Start at Step 9. Sometimes you have to run scanpst.exe several times in order for all errors to go away.
Note that you can use this tool not only on PST files, but also to repair OST files, which are basically offline Exchange Server folders.
Method 2 ““ Truncate Oversized PST File
The second reason why your PST file can become corrupted is because the file size limit for Outlook data files is 2 GB. The second you go over 2 GB, the entire file becomes corrupt! Not very smart, but it happens.
In order to fix this problem, you have to truncate the PST file so that it goes back below 2 GB. Unfortunately, you have to use a tool from Microsoft called the Oversized PST and OST crop tool, which will delete about 25 MB to 50 MB worth of your data.
Note that using this tool WILL DELETE some of your emails, however, it’s really the only way you can get the file to open in Outlook again. So use this tool with care and only as a last resort.
You can follow the step by step instructions on the Microsoft KB article in order to use this tool.
If you are running Outlook connected to Exchange Server, there is also a OST repair tool. Just like you searched for the scanpst.exe file, now search for scanost.exe. Choose Scan all folders or select a folder to scan and then check the Repair Errors box. Then click Begin Scan.
Method 3 ““ Recovery Toolbox for Outlook
If none of the methods above worked, you can try out a third party program called Recovery Toolbox for Outlook that can possibly save your file and recovery your emails.
The way it works is also safe because it creates a new PST file and then tries to copy over all of the data from the corrupted file. It scans the file and goes through several more steps to recover as much data as possible.
Note that this program is not free and it will probably tell you that it can recover your file, but in order for it to actually do it, you will have to pay for the license. However, if you have thousands of emails and can’t afford to lose all of them, $50 might be worth it to recover your emails.
Any other way you know of to fix a corrupt or damaged PST or OST file? If so, post a comment and let us know! Enjoy!
This is a more common Outlook error, but other strange errors include the inablity to delete an Outlook reminder and Outlook 2003 sending duplicate emails.
I heard a popular Outlook recovery tool called Advanced Outlook Repair is also availabe for repairing your PST file. It is a powerful tool to recover messages, folders and other objects from corrupt or damaged Microsoft Outlook PST files.
I have done all of the above for the past 6 months and finally came across a website that said that the problem was the add-ins in the trust center. Most of the time, it is the iTunes plug in but there are other plug-ins that can cause problems too. I have disabled all of the plug-ins except for my anti-virus and everything has worked perfectly for 2 weeks now. All you have to do is go to tools, then trust center, and then add-ins, and then manage add-ins. Disable all of them except for your anti-virus and you should be set after that.
I had to reformat my hard drive and when I did… my outlook files backed up into a zillion zip files… that when unzipped, were not the correct .pst files, no matter how many times I fixed and repaired the files, ran the "scanpst.exe" file… the file wouldn't open and restore to Outlook. After wasting many days and many brain cells, I FINALLY broke down and bought the "Advanced Outlook Repair" tool (at the tune of $249.95!!!!) – and it WORKED perfectly!!!!
It restored all of my files, contacts, history, calendars, sharepoint lists, BCM, archives, and even my backups BEAUTIFULLY – just as if nothing ever happened! I opened Outlook (2007) and it was all just there, like before the reformat of Vista…. :-)
I would recommend the tool to anyone, as a last resort, because it is expensive, but it works!
i agree with zwr but this free download is a great place to start
that's a lot of money to spend on Outlook just to repair it. Can i just delete the Outlook file start from scratch and upload my old files to it?
The free download is great but a lot of problems occurred. Finally I followed zwr's recommendation and Advanced Outlook Recovery proved a great tool in recovering corrupted .pst files.