Windows Features On or Off Dialog is Empty in Windows 7 or Vista

If you’ve recently upgraded to Windows 7 or did a clean install of Windows 7, the first thing you’ll want to do is run Windows Update to download the latest security patches and fixes.

However, you may also get an error message with the following error code below:

0×80073712

Or if you go into the Control Panel and click on Turn Windows features on or off, you may see that the Windows features dialog box is empty.

windows features empty

If Windows is working normally, the Windows features dialog should look like this:

windows features on or off empty

This error will also cause you to see a log entry in the System log in Windows Event viewer with the following description:

Windows Servicing failed to complete the process of setting package xxxxxx (Software Update) into Default(Default) state

In order to fix the problem, there are two possible solutions. For either one, you need to make sure the account you are logged into has administrative credentials. If so, then try the methods below to fix the blank or empty Windows features dialog box.

Method 1 – Run System File Checker

The first way to fix this problem is to run the System File Checker tool, which will scan all the system files for Windows 7 or Vista and replace any corrupted, missing, or incorrect files with the original correct versions.

To run System File Checker in Windows 7, click on Start and type in CMD in the search box. Right-click on cmd.exe file and choose Run as Administrator.

windows 7 command prompt

Now type in the following command at the prompt:

sfc /scannow

The scan will take a little while to complete and may also ask for the original Windows installation CD.

windows 7 system file checker

Try running Windows Update again or try going into Windows Features and seeing if everything has come back into the list. If not, try method 2.

Method 2 – Perform a System Restore

You may have to restore your operating system to a previous state in which the problem did not exist. You can perform a system restore in Windows 7 by going to Start and typing in “system restore” in the search box:

windows 7 system restore

Click Next when the dialog pops up and then choose one of the previous restore points from the list and click Next.

restore point windows 7

Hopefully once the restore is finished, you can either install Windows updates or not have a blank Windows Features dialog box. If you still have the problem, post a comment and I’ll try to help!

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Comments [5]

  1. Al says:

    Tried both methods – it didnt help, Any ideas?

  2. nlkarthik says:

    Hi Aseem,

    Thanks for the info. I tried both the ways, but still no luck. The window is still blank. Please suggest.

    Thanks,
    Karthik

  3. Keyur says:

    Hi Aseem,

    Thanks for the info. I tried both the ways, but still no luck. The window is still blank. Please suggest.

    Thanks,

    Keyur

  4. sirobert says:

    no luck either

  5. Maurice says:

    Neither method works. Running system file checker gives this message: Windows resource protection could not perform the requested operation

    System restore points are deleted if made before todays date. The problem could have developed weeks earlier.

    Try this solution: http://www.raymond.cc/blog/fix-blank-or-empty-list-in-vista-turn-windows-features-on-or-off-optionalfeaturesexe/

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