Windows 8.1 Not Showing Up in the Windows Store?

I recently tried to upgrade my Windows 8 machine to Windows 8.1, but found out that it wasn’t going to be as easy as I thought. Firstly, I could not connect to the Windows Store at all! After I figured that out, which took half an hour, I couldn’t find the actual update to Windows 8.1 anywhere in the store. I even tried to search for it, but nothing came up.

After reading around a bit, I realized that there are quite a few reasons why the Windows 8.1 update may not show up in the Store. In this post, I’ll try to go through all the different scenarios I could find that would cause this problem. Hopefully, one of them will help you get Windows 8.1 installed on your machine.

Upgrading from Windows 8.1 Preview

If you happened to have installed Windows 8.1 Preview, then you won’t find Windows 8.1 in the Store. However, it’s really simple to install. Just open your browser and type in the following into your address bar:


This will load up the Windows Store app and automatically bring you to the Windows 8.1 download page. It’s worth noting that all of the third-party apps you installed will be deleted, so you’ll have to resinstall all of them. You can easily install them all back by going to the Windows Store, right-clicking and choosing Your Apps.

your apps windows store

Then just click Select all at the very bottom and click Install. This will install all of your apps in one go. It’s a pretty nice feature when using a Windows Live account to log into Windows 8.

install apps store

So that’s what you need to do if you’re running Windows 8.1 Preview and need to update to the final version. Feel free to try the browser trick even if you are not running Windows 8.1 Preview.

Install Latest Windows Updates

Before you can install Windows 8.1, your system needs to have certain updates already installed. So you should go ahead and run Windows Update and make sure there are no new updates to install.

windows update

If, for some reason, you can’t install updates automatically, then you can manually install the following update: KB 2871389. You can download the update directly from here:

This update will prepare a Windows 8 or Windows 8 RT computer for the update to Windows 8.1 or Windows 8.1 RT. Just make sure you restart your computer before trying to find the update in the Store.

Check Windows 8 Version

Depending on your version, you may not able to install Windows 8.1 from the Windows Store. Here are the different scenarios:

1. Windows 8 Enterprise cannot be updated through the Windows Store. You’ll most likely have to contact a systems administrator and ask them to push out the update or manually install it using some sort of media.

2. Windows 8 Volume License version also cannot be updated via the Store. Again, this version is usually bought by large organizations, so it would have to be rolled out by a system administrator. You can quickly check whether you have a retail version or volume version by opening the Run dialog box (Windows key + R) and then typing in slmgr.vbs /dli. You should get a little pop up box like this:

windows 8 version

As you can see, mine says retail. If yours saying anything like Volume channel, then you won’t be able to update through the Store.

3. Lastly, if you downloaded a Windows 8 ISO from MSDN or Technet, you might not be able to download Windows 8.1 from the Store. You may have to download the Windows 8.1 ISO and install it again. However, I installed Windows 8 from Technet, then installed Windows 8.1 Preview and was still able to upgrade to Windows 8.1 using the link I mentioned above in the first section.

 Reset Windows Store

If all else fails and you feel you should be able to download Windows 8.1 from the Windows Store, then you can reset the Windows Store app. In order to do that, you open a Run dialog like mentioned above (Windows key + R) and then type in wsreset.exe. Open the Windows Store again and hopefully it’ll show up on the home screen.

If you’re still having trouble installing Windows 8.1, post a comment with detailed info and we’ll try to help. Enjoy!

Comments [4]

  1. I just bought a new Windows 8 laptop a few days ago and have tried everything in this article and more. No matter what I do, nothing shows up in the windows store. I’ve done the research, so I know that it is eligible for 8.1, and have even received the pop up notification to update, however it just linked me to the store home (ms-windows-store:WindowsUpgrade does as well). I have wsreset too many times to count and have checked for updates several times as well. If it helps I have a Dell Inspiron 15R. Any ideas? Thanks!

  2. Steve! I have the same laptop and am having the same problem. I get the popup and then go to the store, where there is nothing. I’ve done everything suggested in multiple articles. What is happening?!

  3. Windows 8 is bad enough but 8.1 is worse. Do not upgrade. It is full of all kinds of omissions and errors that will make using it a pain. I had to buy a copy of Windows 8 from HP to go back because Microsoft has stopped providing the return. I’d like to go back to Windows 7 but it is difficult to find. This is the worse system change ever!

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