Help Desk

How To Fix Flash Crashes in Internet Explorer 11

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If you’ve been on sites like YouTube while using your new shiny Windows 8 computer running IE 11, you might have run into a very annoying issue where the browser crashes or freezes for no apparent reason. Actually, it’s mostly related to IE 11 because I’ve had several clients complain about the browser crashing on […]

Ultimate Guide to Troubleshooting PS4

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Unfortunately, if you’re reading this page, you’re probably having some trouble with your Playstation 4 system. As with any new hardware, there are always kinks to be worked out. Luckily, the PS4 has a built-in safe mode option that lets you try and fix your system. What’s funny is the fact that Sony put a […]

Fix Can’t Adjust Brightness after Upgrading to Windows 8.1/10

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After upgrading an older Lenovo laptop to Windows 10 recently, I ran into a very annoying problem. For whatever reason, the ability to adjust the brightness stopped working. Pressing the brightness keys on the keyboard would show that the brightness level was going up or down, but nothing actually changed on the screen! It was […]

Fix Background Intelligent Transfer Service (BITS) Missing from Services

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Back in the day, I wrote an article about the BITS (Background Intelligent Transfer Service) service not starting and how you can go about fixing that problem. Without this service running in the background, you can’t download any Windows updates. It causes all kinds of other issues too, but the main problem that affects most […]

iPod Shuffle Bricked, Not Charging?

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I recently came across an issue with a Apple iPod Shuffle that wouldn’t power on. It was simply operating correctly one day, and the next day, it refused to power on. At first I figured the device was bricked and it was time to be thrown to the garbage. However, a unusual fix got the […]

Fix Base System Device Not Found in Device Manager

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I recently did a clean install of Windows 7 on my PC and downloaded all the drivers from the manufacture’s website and thought everything was good to go. I happened to go into Device Manager and noticed that there was a problem with Base System Device. Actually, there were several Base System Device driver errors, […]

Fix Detected DNS Cache Poisoning Attack Message

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I have ESET Smart Security installed on one of my PCs and I recently got an alert message saying the following: Detected DNS Cache Poisoning Attack is detected by the ESET personal firewall Whoops! That definitely didn’t sound too good. A DNS cache poisoning attack is basically the same thing as DNS spoofing, which basically […]

HDG Explains – Swapfile.sys, Hiberfil.sys and Pagefile.sys in Windows

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In previous versions of Windows, you probably remember the good old paging file. It is used when physical memory becomes over-committed and it holds objects that usually have not been accessed in a long time. That is pagefile.sys. Next, we had the hibernate option in Windows that let you save the kernel and all applications […]

Unable to Boot Windows with External Hard Drive Attached?

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I recently purchased a 2TB Western Digital My Book and connected it up to my Windows PC at home. Everything was working great until I decided to restart the computer. Instead of Windows booting up, I simply got a black screen and nothing else. I could not boot into Windows! At first, I thought something […]

Can’t Change Date and Time in Windows?

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I recently ran into a problem on one of my Windows machines where I could not change the date and time. Every time I clicked on the Change Date and Time dialog box shown below, I kept getting an error message. The message that kept popping up was: Unable to continue. You do not have […]