Help Desk

What is the System Reserved or EFI Partition in Windows?

by File in: Help Desk

If you have ever installed Windows by yourself, you may have run into the situation where Windows setup tells you it’s going to create a System Reserved partition or EFI System Partition for system files. The size of this partition is 100 MB. The exact prompt is To ensure that all Windows features work correctly, […]

System Restore Points Missing in Windows?

by File in: Help Desk

I recently ran into a problem where all my restore points in Windows were disappearing. If I created a system restore point and then restarted the PC, the restore point would be gone! I could not figure out why this was happening, but after doing some research I managed to get the problem fixed. In […]

Fix “Setup is Preparing Your Computer for First Use” on Every Reboot

by File in: Help Desk

Have you ever run into the problem where every time you start up Windows, you get the following message: Setup is preparing your computer for first use This happened to me on a Windows 7 machine. Actually, I had created an image of Windows 7 and then restored that image to a different machine. When […]

Can’t Copy Text from a PDF File?

by File in: Help Desk

So I ran into a problem the other day when I had to copy some text from a PDF file and paste it into a presentation that I was doing. The problem was I could not copy the text! Hmm, I thought, there must be something stupid I am doing since I am pretty sure […]

Will Deleting an Email on the iPhone/iPad Delete it on the Server?

by File in: Help Desk

I’ve been using Gmail on my iPhone and iPad for a long time now and I have it setup exactly the way I want. A couple of my friends have Gmail setup too, but they didn’t quite understand how Gmail, IMAP and iOS work together when managing email. One question I always get is what […]

MP3 Album Art Not Showing in Windows Explorer?

by File in: Help Desk

I have a lot of music on my computer and even though I don’t use it as my primary media player or organizer, it’s nice to have it work properly since I do end up using Windows Explorer or Windows Media Player every so often to browse files, etc. One annoying thing that I noticed […]

Fix COM Surrogate has stopped working in Windows 7

by File in: Help Desk

A client of mine started having a strange problem when browsing pictures and videos on his Windows 7 PC: it would popup with the following error message: COM Surrogate has stopped working The odd thing was that the error only came up when browsing video or picture files, not any other type of file. After […]

Tab Key Not Working in Windows 7

by File in: Help Desk

Having problems with your tab key in Windows 7? I know I am! My desktop machine runs Windows 7 64-bit and has been working fine for a months until a few days ago. Suddenly, the tab key would not move me to the next form field in an online form. I though it was odd, […]

Audio Not Working on Your Laptop?

by File in: Help Desk

Over the years, I’ve had lots of issues with my laptop and one of the biggest problems has been the audio. Not sure why, but sometimes it would randomly just stop working. Sometimes a driver issue, sometimes Windows, sometimes hardware, etc., etc. On top of that, if you are trying to connect your laptop to […]

Windows 7 Devices and Printers Hangs or Won’t Open?

by File in: Help Desk

I ran into an annoying problem on my Windows 7 virtual machine the other day when I tried to open Devices and Printers from the Start Menu. Instead of normally loading up with a list of Devices and Printers and Faxes, it kept hanging and nothing would load. It was just a blank screen like […]