Popup menus disappear the instant you click away, which makes them nearly impossible to capture with a mouse-driven screenshot tool. The fix is to trigger the menu first, then use a keyboard shortcut to start the capture so the menu stays visible on screen.
The fastest method: Win + Shift + S (Windows 10 and 11)
This is the method that works reliably on both Windows 10 and Windows 11. You don’t need to open Snipping Tool first.
Step 1: Open the popup menu and leave it open
- Open the app or window where you need the screenshot.
- Trigger the popup, right-click to open a context menu, click a dropdown, or use keyboard shortcuts (like
Altthen arrow keys) to open a menu without using the mouse. - Do not click anywhere else. The menu must remain visible on screen.
Step 2: Start the capture with a keyboard shortcut
- While the popup menu is still open, press
Win + Shift + S. - The screen will dim slightly and a snip toolbar will appear at the top of the screen with four capture modes.

Step 3: Choose your capture mode and select the area
- On the snip toolbar, choose a capture mode:
- Rectangular snip: drag a box around the popup and any surrounding UI. Best for most documentation use cases.
- Window snip: captures the entire application window including the open menu. Good when you want context.
- Full-screen snip: captures everything on the display.
- For a rectangular snip: click and drag to draw a box around the popup menu, then release the mouse button.
- The image is automatically copied to the clipboard. A thumbnail notification will appear in the bottom-right corner of the screen.

Step 4: Annotate, save, or paste
- Click the thumbnail notification to open the snip in the Snipping Tool editor, where you can draw, highlight, or crop.
- To save, click Save (or press
Ctrl + S) and choose PNG, JPEG, or GIF and a destination folder. - To skip saving and paste directly into a document, email, or chat, press
Ctrl + Vimmediately after capturing, the image is already on your clipboard.

Alternative: Use Snipping Tool’s delay option
If you prefer to open Snipping Tool first and then set up the popup, the delay option gives you a window to get the menu open before the capture starts.
- Press
Win, type Snipping Tool, and open the app. - Click the Snip delay dropdown (the clock icon or delay selector) and choose a delay of 3–10 seconds.
- Click New. You now have the delay window to switch to your app and open the popup menu.
- Once the delay expires, the screen dims and the snip toolbar appears. Select your area as normal.

Capture a popup menu as video (for step-by-step tutorials)
If you need to show a sequence of menu interactions rather than a single frame, Snipping Tool’s built-in screen recorder handles it. This feature is available on Windows 11 and recent Windows 10 builds.
- Open Snipping Tool from the Start menu.
- In the app, click the Record (video camera) icon to switch to recording mode.
- Click New and drag to select the region of the screen to record, including the area where the popup will appear.
- Click Start to begin recording, perform your menu actions, then click Stop.
- The recording saves automatically to Videos > Screen recordings.
If Snipping Tool isn’t enough
For bulk documentation, advanced workflows, or features like blur/redaction, these tools go further than the built-in option:
- ShareX (free): highly configurable; supports delayed capture, auto-upload, and region detection workflows.
- Greenshot (free): lightweight, great for documentation; captures menus cleanly and exports directly to Office apps.
- Snagit (paid): professional-grade; includes callouts, step-by-step annotation tools, templates, and video capture.
Common issues
The menu disappears when I try to take a screenshot
This happens when you click to open Snipping Tool with the mouse, which shifts focus away from the menu and closes it. Use Win + Shift + S after the menu is already open. The keyboard shortcut doesn’t steal focus from the popup.
I pressed Win + Shift + S but the image wasn’t saved
By default, the snip is copied to the clipboard only. It isn’t automatically saved to a file. Click the thumbnail notification that appears after capturing and then click Save, or paste immediately with Ctrl + V.
Where do my screenshots go?
Image snips are only saved when you explicitly save them from the Snipping Tool editor. Video recordings go to Videos > Screen recordings automatically. If you never clicked Save on a snip, check your clipboard. It’s still there until you copy something else.
Snipping Tool looks different after a Windows update
Snipping Tool is now a Store app and updates independently from Windows. If it’s behaving oddly after an update, you can repair it by running winget install --id 9MZ95KL8MR0L --source msstore in a PowerShell window to reinstall a clean copy.
Wrapping up
The Win + Shift + S shortcut solves the popup menu problem for most people. Open the menu, hit the shortcut, drag your selection. If you’re creating a lot of documentation and need blur, redaction, or more precise annotation, Greenshot or Snagit will save you time. For a one-off capture, the built-in tool is all you need. For more ways to take screenshots in Windows 10, check out our ultimate guide covering every available method.
