I recently ran across a client that was not able to print properly from Internet Explorer 7 or 8 on a Windows 7 machine. When trying to print from IE, the Print dialog box would simply disappear and nothing would print.

Also, whenever we would try to do a Print Preview, the screen would be blank except for the page number in the header and some sort of strange file path at the bottom. The file path looked like this:


There are a couple of reasons why this may happen and there are a few possible ways to fix it so that you can print properly in IE.

Method 1 – Restart IE

The easiest possible way to fix the issue is to simply restart Internet Explorer and try to print the web page or print preview.

If this doesn’t work and IE still is not printing or the print preview is blank, try the next method.

Method 2 – Create Missing Folder

This issue can also occur if a special Windows folder is missing. You might have to re-create it. Here’s how.

1. Close all open IE windows.

2. Click on Start and then type in %temp% in the search box and click on the Temp folder in the list.

ie print preview blank

3. Now create a new folder called Low. In Vista, you can click New Folder from the Organize menu or click New Folder from the main menu in Windows 7.

ie not printing anything

4. Once you’ve created the Low folder, close Explorer, re-start IE and try to print the web page again.

If this method didn’t work, you still have one more option!

Method 3 – Reset the low integrity level

Don’t worry about what this means, just follow these steps:

1. Click on Start and type in cmd into the search box. Right-click on the Command Prompt and choose Run as Administrator.

ie blank print preview

2. At the command prompt, type in the command below:

ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low

3. Restart your computer and try to print the web page again!

Hopefully one of these three methods has fixed the blank print preview screen in IE issue! If not, post a comment here and I’ll try to help! Enjoy!

Comments [0]

  1. I have the opposite problem. Print preview works but when we try to print, we get a message to install a printer and it takes us to the Web. There are both local and network printers installed on this computer. My solution for now is to use Firefox. We are running Vista on these computers with 2G of RAM–Firefox has no problems; seems to be an IE 8 issue.

  2. Running Windows 7 Home Premium on Dell. Tried all of the above, and it still prints a blank page and no print preview for webpages. When I try that, another window pops up with the htm referenced above. Ironically, in Outlook 2007, the daily will not print except a blank page, but I am able to print and print preview the monthly page. Also, I tried the reset features in the advanced tab of internet explorer and that failed as well.


  3. I have a new computer a new printer, but printing page and preview are blank. I dont know what do do anymore, I have spent days trying to figure out the problem.

    I am sure is something to do with Microsoft Window. !

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