Windows 7 Devices and Printers Hangs or Won’t Open?

I ran into an annoying problem on my Windows 7 virtual machine the other day when I tried to open Devices and Printers from the Start Menu.

devices and printers

Instead of normally load up with a list of Devices and Printers and Faxes, it kept hanging and nothing would load. It was just a blank screen like shown below:

blank screen

Grrrr. It was working fine a few days earlier, so I could not figure out what had changed. Whenever something like this happens, I always think of a few things. Did I install any new Windows updates? Those are notorious for screwing things up all the time!

That wasn’t the case, so then I checked if I had installed any new drivers or updated any existing drivers on my PC, but that wasn’t the case either. I hadn’t installed any new hardware and didn’t update anything. I was running out of options at this point.

Then I remembered something! I had turned off Bluetooth on my computer a few days back because I didn’t think I needed it. After doing some Googling, I realized that was the problem! For some strange reason, you have to turn on the Bluetooth service and/or the Bluetooth Support service. To do this, you need to go to Start, type in services and click on Services.


For some reason my service was set to Manual and was not even started. I started it and then set it to Automatic.

bluetooth service

To change it to Automatic, right-click on the service and choose Properties. Then under Startup Type choose Automatic.


That’s it! Now if you go back to Devices and Printers, it should look something like this:

devices and printers open

If you’re Devices and Printers window is still not loading or is hanging, post a comment here and we’ll try to help! Enjoy!

Comments [6]

  1. My Devices and Printers will not load either. The Bluetooth entries in the Services are both Started and Automatic. What do I do now? Have also loaded new printer drivers but still no luck. Any advice much appreciated.


  2. Thank you very much. This is the best solution I’ve tried so far!

  3. I had the same thing with my PC. Devices and printers wouldn’t show up and it just hung there. I followed this procedure, while having the Devices and Printers screen sitting in the backround, and once I clicked Automatic and then clicked Start, it was instantaneous that the Device and Printer screen appeared fully populated.

    Great Job! This worked well. Thanks a bunch.

  4. Awesome! I usually don’t bother posting “thank yous” on help sites, but this one hit the mark dead on. Way to go!

  5. I also having the same issue but it will happen only when I share the printer (HP Officejet 8600 Plus). If I do not share it, that problem doesn’t come. I install updated printer drivers, firmware and also installed a fresh OS but the problem is still not solved. help me guys…?

  6. No dice. Problem persists and it affects the Network and Sharing window as well. Any ideas?

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