Can’t Open Hyperlinks in Outlook?

I recently ran into a very annoying problem while using Outlook on my computer. When I tried to click on a link, I ended up getting the following message:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

Hmm, I was able to open hyperlinks just fine in Outlook a few days back, so what had changed? It didn’t seem to matter what link I clicked on, I kept getting that message. After doing some research, I learned that it had something to do with the fact that I uninstalled Google Chrome and for some odd reason, that causes Outlook to not open links properly anymore.

hyperlinks outlook

In this article, I’ll show you a couple of different methods to fix this problem so you can start opening links in Outlook again without a problem.

Method 1 – Microsoft Fix it

Your easiest choice here is to simply download and run the Microsoft Fix it repair tool for this particular problem.

http://support.microsoft.com/kb/310049

Go ahead and give it a shot and see if it fixes the issue for you. If not, then you can keep reading and try some of the other solutions.

Method 2 – Registry Changes

The second way is to manually edit the registry. You have to open an elevated command prompt (right-click on Run and choose Run as Administrator) and type in the following commands:

REG ADD HKEY_CURRENT_USER\Software\Classes\.htm /ve /d htmlfile /fREG ADD HKEY_CURRENT_USER\Software\Classes\.html /ve /d htmlfile /f

REG ADD HKEY_CURRENT_USER\Software\Classes\.shtml /ve /d htmlfile /fREG ADD HKEY_CURRENT_USER\Software\Classes\.xht /ve /d htmlfile /f

REG ADD HKEY_CURRENT_USER\Software\Classes\.xhtml /ve /d htmlfile /f

Make Internet Explorer your default browser after doing this and then restart once. You should be good to go. You can read this tutorial on setting IE to be the default browser:

http://windows.microsoft.com/en-GB/Windows7/Change-your-default-web-browser

Again, this is if you recently uninstalled Google Chrome and started having this issue in Outlook.

Method 3 – Set IE as Default Program

You can also set IE to be the default program for opening links by going to Control Panel, clicking on Default Programs, then click Set your default programs.

default programs

Click on Internet Explorer and click the Set this program as default link. This is for Windows 7. On Windows XP, you have to go to Control Panel, then Add and Remove Programs, then under Default Programs click on Set your default programs. Then the process is the same after that.

Method 4 – System Restore

The last thing you can try is to do a system restore to a previous point when you know the issue was not occurring. Just click on Start and type system restore and choose a restore point far enough in the past to ensure you skip past whatever caused the issue with the hyperlinks in the first place.

Method 5 – Reinstall Chrome

As a last resort, you can always reinstall Chrome, set it as your default browser, then check if the links are working properly. If so, then go ahead and change your default browser to Internet Explorer. Then check to see if the links are working. If they are, then go ahead and uninstall Chrome. Kind of a pain, but if nothing else worked for you, then it’s worth a shot.

If you’re still having problems with this issue in Outlook 2003, 2007 or 2010, post a comment here and I’ll try to help. Enjoy!

Comments [1]

  1. Sam says:

    Entered this on Jan 12th 2014: Thanks, if there is a reply.

    This is exactly my problem…EXCEPT I did nothing to Google Chrome. It is my default browser, and has been for over 6 months. Otherwise…this is it:

    “I recently ran into a very annoying problem while using Outlook on my computer. When I tried to click on a link, I ended up getting the following message:

    This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

    Hmm, I was able to open hyperlinks just fine in Outlook a few days back, so what had changed? It didn’t seem to matter what link I clicked on, I kept getting that message.///////..for some odd reason, Outlook ////will not open links properly anymore.

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