Troubleshoot AppCrash iexplore.exe in Windows 7

The Windows 7 AppCrash iexplore.exe error is a serious pain in the neck. It is an error message that randomly occurs at different times that forces you to restart Windows explorer.

In turn, any programs that you have open must also restart… meaning loss of data (unless you have an autosave feature enabled). Unfortunately, Microsoft has not yet released an official patch or fix for this problem. Fortunately, there are a couple of things that you can do which will more than likely fix the error.

The easiest and simplest way to stop Internet Explorer Appcrash errors is to use a different browser. Internet Explorer does not have the best reputation for reliability and security.

If you don’t have a problem using a different browser, than give this solution a go. Mozilla Firefox, Apple’s Safari, and Google Chrome are three highly popular browser choices that you may be interested in.

Google Chrome Page

You should also set your new browser as your default browser. This step is very important as it also adjusts the way Windows treats internet handling. By setting a browser such as Firefox as your default browser, rather than Internet Explorer, Windows 7 will react differently when performing certain tasks.

Each browser has a somewhat different method of setting as default browser. Most of the time, the use as default browser option will be located in the settings and preferences options of that specific browser. For example, to set Firefox as your default browser, simply use the path Tools > Options > Advanced > Check Now.

If you still want to use Internet Explorer, you can still use this fix… just be sure that you have a different browser set as your default. From there, just launch Internet Explorer as you normally would when you want to use the internet.

firefox options

The next option you have is to reset your internet settings. Sometimes, internet settings get changed by applications or by accident. This can cause problems with Internet Explorer. To reset your internet settings, start by opening up the Control Panel (Start – Control Panel).

From the Control Panel, click the icon labeled Internet Options. Under the security tab of Internet Options, click the Reset all zones to default level button. Under the privacy tab, click the default button. When you are done, click the ok button in the Internet Options box to close it.

internet properties window

Next, try using the built-in Internet Explorer troubleshooter. From within Internet Explorer, click the tools menu and select diagnose connection problems. You also need to assure that you Windows software is up to date. From Internet Explorer, click the safety menu and select Windows Update.

internet explorer options

Online videos are one of the top causes of browser crashing. This is due to several reasons which involve online videos and browser rendering and capabilities. Make sure that you are up-to-date on all of your browser add-ons, particularly your video add-ons.

If you use Adobe Flash Player, Shockwave, etc… be sure that you are running the latest version. You can get the latest version of Adobe Flash Player here. You should also try adjusting all of your browser add-ons. It could be just one simple add-on that is causing Internet Explorer to crash.

flash player

More than likely, one of the above solutions will stop the Appcrash iexplore.exe error from happening. However, because Microsoft has not officially released a patch or fix for the problem, there is still a chance that you will receive iexplorer.exe errors from time to time. Be sure to always stay up to date with your software as new fixes are always being released.

Comments [2]

  1. Tom says:

    I have problem with my computer … whenever I open any stored videos or other supporting files, it says to close it and I get AppCrash in Windows 7. It looks like I may have a virus, any way to fix this?

  2. zul_hn@yahoo.com says:

    i have a html file and hyperlink to another file *.pdf. but my pdf cant open it. before i used ie 7 no problem but when update to ie 9, the hyperlink cannot work. message

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: iexplore.exe

    Application Version: 9.0.8112.16421

    Application Timestamp: 4d76255d

    Fault Module Name: IEPDFPlus.ocx

    Fault Module Version: 1.0.0.1

    Fault Module Timestamp: 4b5a5a9b

    Exception Code: c0000005

    Exception Offset: 00003490

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 17417

    Additional Information 1: 97d2

    Additional Information 2: 97d2391037239f1f20854323f6fd6007

    Additional Information 3: db7b

    Additional Information 4: db7b00598efd146b5ecfca3787139291

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