Ultimate Troubleshooting Guide for Windows 7 HomeGroup Connection Issues

Previously, I wrote an article on how to setup and configure a Windows 7 HomeGroup. It’s a fairly straight-forward process and most people will not have issues getting it to work. However, as with any complicated feature of Windows, things can go wrong!

One of the main problems is that people simply cannot join a Windows 7 computer to a HomeGroup! HomeGroups are different than workgroups because they are supposed to make networking between Windows 7 computers super simple. Workgroups are what you had to use to share data between Vista and XP computers.

troubleshoot homegroup

In this article, I will try to exhaustively go through all the different reasons why you may not be able to access your HomeGroup. If your problem is not solved below, post a comment and I’ll try to help you.

IPv6 Must Be Enabled

In order for to use the new Windows 7 HomeGroup feature, you have to make sure that IPv6 is enabled. You can check to see if IPv6 is enabled on your computer, click on Start and type in Network into the search box. Then click on Network and Sharing Center.

network and sharing center

Then click on Change adapter settings in the left hand pane of the dialog:

change adapter settings

Finally, right-click on your network connection and choose Properties. Here you should see Internet Protocol Version 6 (TCP/IPv6) and Version 4 (TCP/IPv4) in the list and they should both be checked.

ipv6 windows 7

Note that sometimes the registry setting does not get updated even though you enable IPv6 via the GUI interface. So you can check the setting in the registry by going to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters

In the right pane, right-click on DisabledComponents and select Modify. Make sure the value is set to 0. If it’s set to anything else like FF, IPv6 was turned off.

Connected to Same Network

Though this might sound obvious, you need to make sure the computer is connected to the same network the HomeGroup is on. Only computers on the same subnet will be able to connect to the HomeGroup, so if you have a wireless router, it would only be the computers connected to that router.

You can check if your computers are on the same network by going to the command prompt and typing in IPCONFIG. The first 3 parts of the IP Address should be the same, i.e. 192.168.0.x or 10.0.1.x.

HomeGroup Password

Make sure that the HomeGroup password has not changed. You can check the HomeGroup password on another computer and then use that one to join the HomeGroup.

You can find the HomeGroup password by going to Control Panel and opening HomeGroup. Then click on View or print the HomeGroup password.

view homegroup password

If you need to, change the HomeGroup password on the computer you are trying to connect to the HomeGroup.

Firewalls

Make sure any third-party firewalls are disabled like Comodo, etc. Sometimes anti-virus programs also come bundled with firewall software like Norton, McAfee Security and Kaspersky. These program can block the connections and prevent you from connecting to a HomeGroup.

Turn on Network Discovery

Make sure that Network Discovery is enabled on your Windows 7 PC. You can do this by going to Control Panel, then Network and Sharing Center, and clicking on Change advanced sharing settings in the left pane.

turn on network discovery

Make sure that the Turn on network discovery radio button is selected. It should be on by default, but if someone changed your settings, this could also cause the problem.

Synchronize Clocks

Go to each computer and make sure that all the clocks are showing the correct time. If the clocks are not synchronized, the HomeGroup feature will not work. If your computer is connected to the Internet, it should automatically pick up the correct time.

The only occasion where it would not is if you are in a domain, then the clocks should be synchronized to the domain controller. You may have to check the time server settings if that is not the case.

Windows 7 Services

In order for the HomeGroup networking feature to be working, there are certain Windows services that need to be enabled and running. If you used a program to disable services or manually disabled them, it may be causing the problem.

The services that need to be turned on are listed below:

  • DNS Client
  • Function Discovery Provider Host
  • Function Discovery Resource Publication
  • Peer Networking Grouping
  • HomeGroup Provider
  • HomeGroup Listener
  • SSDP Discovery
  • UPnP Device Host

You can turn on the services by clicking on Start and typing in “services” and then clicking on Services.

turn on services

In the Services dialog, double-click on the service and make sure the Startup type is set to Automatic and click Start to turn on the service.

cannot connect homegroup

Set Network Location to Home

Another reason why you can’t access your HomeGroup is because it only works for home networks where you trust all the computers. If, for some reason, you chose Work, Public, or Domain, then HomeGroups will not work.

homegroup windows 7

You can check this by going to Network and Sharing center and looking under Network. If it’s not set to Home network, you can change it by clicking on the link and choosing the new network location.

Router Supports IPv6

This is pretty much not an issue anymore, but just for the sake of covering all bases, you need to make sure that your router can support IPv6 protocol. If not, Windows 7 cannot communicate with the other computers using HomeGroup. Any relatively new router will support it, so unless you have a really old router, you should be ok.

If you tried all of this and still can’t connect to a HomeGroup, post a comment and I will see if I can help. Enjoy!

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  1. Locum says:

    I did have Homegroup working on my two Windows 7 Home Premium laptops, after making some changes in my F-Secure firewall, but in the last day or so the 'joiner' ('Laptop 2') ceased to recognise any Homegroup on the network. It 'sees' Laptop 1 in the Network and all the sharing options on each are correctly set, but only prompts to create a new Homegoup.

    I followed your steps above and did find that a number of the above Services on Laptop 2 had not started. Remedied that as above, but no joy – Laptop 2 still cannot identify a Homegroup on the network. I have 'left' the Homegroup on Laptop 1 and created a new one, but that has made no difference. Needless to say, the Windows troubleshooter couldn't find a problem on either computer.

    I am wondering if maybe there is a file or registry entry on Laptop 2 associated with the original Homegroup that needs to be deleted or reset manually. I'd appreciate any further thoughts you may have.

  2. viking626 says:

    I have a desktop and a laptop on the same network(router) and I cannot get homegroup to work. I have noticed that my homegroup passwords are different on each of the computer but have not found a spot to change them to the same. I have made some changes in my norton internet security settings for networks but don't know if they are correct or not. Need help. Thanks

  3. Mutant says:

    Thank God I came across this.

    If only it helped, I have tried everything to get the HomeGroup working in Windows 7.

    At my wits end ill tell ya.

  4. pulsar02 says:

    I, like everyone else am having trouble connecting my two computers to home network via ethernet cable.

    When I go to "hkey local machine ……..parameters, all that is there in the window is "default REG_sz (value not set) No disabled components.

    Is something missing?

  5. MikeYeager says:

    I'm in the same boat. Tried everythingn above. Some services were not started on one of the machines, but even after starting, no joy. One of my machines is a 32 bit laptop still running the RC version. The other is a 64bit box running RTM. Any troubleshooting tips would be welcome!

  6. VariousArtist says:

    Homegroups worked fine for a while, but something has gone wrong recently. The other PCs on my network can no longer see mine listed in the HomeGroup.

    I've tried resetting my HomeGroup by removing it and recreating it. The trouble is, the other PCs seem to see that I have a HomeGroup but the password I enter is always "incorrect".

    Interestingly, I removed my HomeGroup and yet the other PCs indicate that there is still a HomeGroup present and available to be joined with. Why woulld that be so if there is no such HomeGroup anymore? Perhaps they are referring to "stale information"?

    Anyway, one other area where I smell a rat is that I installed Norton Internet Security 2010 a while ago. I can't say for sure whether the HomeGroup issue began exactly at this time, but it does seem to be "around this time".

    I've tried all the other things listed on your (very helpful) site, as well as searching through the internet for other suggestions. HomeGroup is a cool feature and worked wonderfully well when all my PCs were all on the Windows 7 RC version and I had no 3rd party internet security.

  7. MMulligan says:

    Make sure there are no updates waiting to install or needing a restart. It may sound silly but after two hours it was my problem.

  8. mg says:

    The problem I am having is that when I try to join the HomeGroup, it says that I need to be on a home network and when I check my network it is a home network. How do I get it to see it as a Home Network?

  9. WINDOWS 7 LUVER says:

    when I started my HomeGroup it asked me how many connections I wanted to allow. not thinking I put the setting to just 1. How do I change that setting again?

  10. Henk Gazendam says:

    I have configured my computers using your advice. Especially the list of services proved to be very useful. Furthermore, I turned on the password protected sharing in the Advanced Sharing Settings of The Network and Sharing Center.

    However, I found out that my router does not support ipv6. I have solved this problem by giving each windows 7 computer a fixed IPv6 address (Network/Network and Sharing Center/Local Area Connection/Properties/Internet Protocol Version 6 (TCP/IPv6)). To determine the right ipv6 address I have used the IPv4/6 address conversion at http://ip-lookup.net/tools.php.

    From the generated ip addresses you have to choose the so-called IPv4-mapped address, this is an address starting with ::FFFF: , generally ::FFFF:C0A8: when you use home network IP4v adresses like 192.168.xxx.xxx. For subnet prefix length I used 48, for default gateway and preferred dns server I used the IPv6 versions of my router address.

    I also edited the firewall settings of the AVG firewall. First I added the home network twice (once for the IPv4 address range and once for the IPv6 address range) as safe networks to the defined networks under (AVG/Tools/Firewall Settings/Profiles/Small Home or Office Network/Defined Networks). Then I added four rules to open up the ports described in http://technet.microsoft.com/en-us/library/ee6171….

    This can be done under (AVG/Tools/Firewall Settings/Profiles/Small Home or Office Network/System Services/Manage User System Rules). Restricted the access to the computer by the opened ports in each rule to the safe home networks I had defined before.

    After all this, my Homegroup worked!

  11. fjackson says:

    My homegroup works fine when i leave my firewall tuned off. This is not a major problem as my router firewall protects everything incoming and I control my home network, however, I would like to know how to change my firewall settings to allow me the homegroup to work regardless.

  12. hvitie says:

    I use F-Secure Internet Security 2010. Homegroup started to work when I set IPv6 filtering to "Normal" in firewall settings.

  13. zoulas says:

    I have a homegroup setup and working, but when I try and play mp3 files the client computer hangs for a good minute. Windows media player hangs. It ultimately plays but that hanging condition is nasty. When I play the music through a standard network share it plays fine. I want to find out what is causing the WMP hanging condition.

  14. sdburr says:

    Microsoft Tech Support used this to good effect on one of my computers. Unfortunately, I now have the exact same problem on another of my networked Win7 Pro computers and the the fix didn't work on it. Help!

  15. Mark Freeman says:

    Homegroup Listener on one of my machines will not start. It shows an error code of -2147467262 (0×80004002). Do you know what might be causing this?

  16. UNF says:

    @ Mark Freeman,

    try enabling Windows Firewall, or set a 3rd party firewall visible in Security Centre with an exception for IPv6 Homegroup traffic

    see link for details

    http://www.sevenforums.com/network-sharing/17839-

  17. ships says:

    Went through all the above still could not get to work in the end did the simple thing of turning wi- fi router off and restarting we now have home net work agian.

  18. Jaseon says:

    Before you start creating a home group make sure all above services are started and most importantly, windows firewall service must be started, doesn’t matter which security software you are using.

  19. Dee9283 says:

    I was able to set up my homegroup without a problem when my husband and I got our computers. I recently restored mine however. Now it says that I own teh homegroup that is available, but I can not add myself back on it. My husband tried setting one up on his computer instead and it keeps telling me that the password is incorrect. It doesn't matter if it's his or mine. It won't let me set up a new on either. I have checked all the setting stated above, but cannot get it to work. Its there any suggestions for someone that had restored their computers when they were the one's to set up the homegroup in the first place?

  20. pinhead420 says:

    I have a desktop that is connected to a alfa wirless g wifi adapter and its connected to my belkin wirless router. I use the wifi card to access the internet and the router to share the connection with a laptop that part works fine! however I have been trying to set up a homegroup with the 2 computers. now on my desktop the wifi card is set to my home network the wired router conection is set to a unidentified connection and will not let me change this. I believe this to be the reason why my laptop cannot join the homegroup. however ur article says I should be able to change the wired connection …. I have tried everything without any luck! any help would be great !!!!!

  21. Hunter says:

    I've got a x64 desktop machine on the same network as a x86 laptop. Both recognize that they're on the same Homegroup, and each shows up in the other's Homegroup in Explorer, but it only works one way – the laptop can open the desktop's libraries, but the desktop can't open the laptop's, even though it can see them. When I try to get to them through the Network tab in Explorer, I get "Windows cannot access LAPTOP." Weirdly, it'll work – sometimes – if I restart one or both of the computers after connecting them, but this gets pretty cumbersome for a laptop I take out of the house every day.

  22. Veke says:

    Here is a tip for those, who are using F-secure Internet Security 2010. I had to create a new firewall rule according to this guide to be able to use their firewall with homegroup (setting IPv6 filtering to "normal" didn't help alone):
    http://www.f-secure.com/kb/15216

  23. Mick says:

    Just bought new laptop with Windows 7. Want to connect to my Trend Net wireless router. I have the laptop added as part of my network. I can connect if my security setting/ WEP is disabled. I don't want security setting disabled though. When I try to connect when the security setting is active, I can't connect. I receive the following message: "Windows does not support automatically setting up the initial connection to a network that uses shared-key authentication." How do I connect??

  24. leebre says:

    Problem: I'm unable to join my computers to a homegroup. The problem exists in both directions. If either one has a homegroup, the other cannot see it. When I go to network and sharing center, I can see the option: "HomeGroup: Ready to Create" but I do not see an option to join.

  25. win7sucks says:

    what a joke. Windows 7 is not easier to use. It should automatically connect (at the very least) windows 7 computer to another windows 7 computer. How pathetic. Just as with xp and vista, networking is hit and miss, and you have to mess around with all your settings on your control panel for hours, just to be able to read a simple file from one pc to the next. What a waste of time, as usual. windows 7 is no improvement at all.

  26. johnatthebar says:

    I've been searching and searching and am officially befuttled. I have managed to stream/share media across both my homegroup and outside the network.

    The problem is that only a fraction of my library seems to show up. For example, artists A,B and part of C show up. It doesnt matter if I view/sort by artist, album, etc. Only songs that have an artist starting with A, B (and some C's) show up.

    I am sharing the whole library, I have refreshed. I have reshared.

    The problem persists on multiple computers. Any ideas?

  27. jmflint says:

    My scenario: Windows 7 on a wired desktop, Windows 7 on a wireless laptop. If I connect the laptop with a cable, I can join the desktop's home group network "Network" no problem. Share files, printer, everything's cool.

    However, the minute I disconnect the Cat5 and put it on wireless connection, the laptop won't see the HomeGroup (it creates its own network "Network 2").

    Driving me crazy. (I have checked the IPV6 settings on both, and they're fine.)

  28. AOC says:

    BitDefender Total Security 2010 defaults to disabling Home Network. Enable and add computer.

  29. ouser says:

    I tried EVERYTHING…. it was the IPV6 settings in my virus software (F-Secure) everything works perfectly now i set it to 'normal'.

  30. BigManJediKnight says:

    I have tried all that i could to get my home group to work and it won't. I am running both the laptop and my PC on Windows 7 professional. The laptop is connected to a Belkin N wireless router and i have the PC connected directly to it. No Dice. Anyone have any idea's???

  31. MadWin7 says:

    I am a newbie to networking and I have tried all methods till this works. Didn't know why win7 homegroup troubleshooter never tell. You need to have different computer names for homegroup to detect.

  32. dazzle says:

    Hi
    Well i have a problem that sounds unique to everyone else's. I have 6 machines connected to my "server" homegroup, except one! It can see the homegroup and when asks for the password, it just sits there trying to send it. and then times out?

    WTF? it can see the homegroup, it even names it, but the password wont go through to even try and authticate it???

    anyone have suggestions?

    tx

  33. Kingtone says:

    I bought a new router and had to reconfigure my network. I had homegroup working just fine. Now, on 2 of my machines, IPV6 says "no network access". I tried all of the above and still the same problem. Other people have this issue but there are no solutions. Many people say to just turn off IPv6 but that is not a solution.
    Ideas, anyone?

  34. sandr says:

    I have a following problem: my PC and laptop (both – Windows 7) are connected to the InterNET through the Barricade router with Wireless support & DHCP enabled. All IPv4 addresses are from the same range ( PC usually is connected with cable and laptop – wireless. When I connect laptop with cable, it joined to home group and can browse / change (according to settings) data on other one. When I disconnecting the cable and using Wireless connection, Home group in unreachable…

    Is there any solution for this?

  35. mdeboard says:

    I was cruising along with Homegroup until I downloaded AVGFree onto my new Dell desktop. That totally fouled the works. I spent hours trying to figure out what went wrong when I finally decided to restore the system to the day prior to the AVG download and presto, now I'm up and running again.

  36. ungsbungs says:

    For those who have a wired PC + wireless laptop and getting different networks. Have you found a solution?

  37. oneplace says:

    I have all the items on that you said above, but I cannot turn on the network discovery and file sharing. I try and save, and it goes back off when you open it back up.

  38. ChiroGuy says:

    I was having difficulty setting up my HomeGroup with a wired desktop and wireless laptop running through a NetGear N wireless router and the computers preloaded with McAfee. The laptop could see the desktop, but not the other way around. I FINALLY found this post and did everything it said. After I changed all of the settings on both computers, I shut them down and turned the router off. After I restarted the router and booted up the computers, I was finally able see the laptop from my desktop (which was my original problem). I'm sure it was a combination of doing everything on this post and then rebooting everything in the world. Thank you! I have no idea how an average Windows user would be able to accomplish this and that disturbs me, Microsoft. I look forward to going home to my MacBookPro each day.

  39. tampasam says:

    I went through the entire check list but failed when I got to the 'Services' check. I could not Start the 'Peer Networking Group'. What I got was 'Error Code 1068. The Dependency service group failed to start.'

    Any help will be appreciated.

    Thanks, Sam

  40. ebw says:

    have 1 desktop (XP) and 1 laptop (win7). I shared my drives, made sure they are on the same workgroup but still can not see them on my wireless network. Help?

  41. mmj_lee says:

    Hi, I have a network with a win7 desktop, win7 laptop, xp laptop and a network hard drive connected to the router. I created a workgroup on the win7laptop and typed in password on the win7 destop. On the desktop, I can see the win7 laptop in the same workgroup but on the laptop, the desktop is not visible. The network hard drive is also not visible on the win7 laptop. The xp laptop can access the hard drive with no problem. I've tried your suggestions above but still can't see the desktop on the win7 laptop.

    Thanks

  42. Serenarules says:

    I just did two fresh installs of win7pro. One on a hard wired box, the other was a wireless laptop. I set the homegroup up on the hardwired box, and then joined the laptop to it. Both machine can 'see' the default homegroup and the default libraries, but neither machine can navigate into each others libraries. When an Open is attempted, the cursor just sits there with the wait icon, and then stops. Both machines are in the same class C range and subnet and can communicate the old fashion way (using straight up sharing). I have exhausted myself today trying to find an answer to this and am about to give up. Even adjusting advanced sharing permission does not solve it, nor does dumping, re-creating, and re-joining the homegroup.

    Two new, fresh installs…sad face…help?

  43. PatrickDickey says:

    I'm getting the "Homegroups can only be created on a home network" message, even though both are on the same home network (and the icon shows Home for both). I checked the TCPIP6Parameters on my laptop (Windows 7 Ultimate 32-bit) and it didn't have the DisabledComponents keyword at all. I created a String word with that name, and set it to 0 (haven't tried since).

    Some factors that may have an impact on this:

    1. My other computer is running Windows 7 Professional (network is set to home).
    2. Both computers are connected to my network through a Cisco Catalyst 2900XL Switch.
    3. The switch is connected to a Cisco 2514 Router, which is connected to my DSL Modem.
    4. I have IPv6 tunneled through he.net's tunnelbroker. So I have my own IPv6 network. The router controls the tunneling through the Dialer Protocol.
    5. I also have a Windows Home Server on the network.

    Network sharing and discovery is turned on for all computers, and I can "see" both of my Windows 7 computers when I click on Networking. I've disabled all of the adapters (Hamachi LogMeIn and Virtualbox/VMWare virtual adapters) on both computers.

    For everything in the troubleshooter on the joining computer, it shows "Issue Not Present", yet I get the message on both computers.

    Any suggestions? Please don't tell me that it detects the Cisco equipment and thinks I'm on a business network. I switched to this equipment because the cheap Linksys router and even cheaper (crap) Belkin router couldn't handle the simple traffic created when I moved files to/from my WHS box.

    Thanks, and have a great weekend:)
    Patrick.

  44. ender says:

    I couldn't connect 2 Win7 computers until I severed the network bridge that I enabled for my Xbox. Delete the network bridge, then setup your wireless connection to be shared by right clicking your wireless connection and choosing properties in adapter settings (this will enable the network connection to share your wireless connection with the Xbox without creating a network bridge), then restart your router. Reenter your homegroup password. That fixed my problem.

  45. BlackMoses says:

    AVG 9 works. On the menu click on Components/Firewall. Then under "Select firewall profile" choose "Small home or office network". Presto.

  46. keithmthembo2 says:

    My problem is a little bit different. I have three laptops all running windows 7 Ultimate. When I connect them to a homegroup network, they each bring the homegroup password. So I do have three passwords for the homegroup. No computer is visible to the other as homegroup members. I dont know what to do now. but I have checked and followed almost every step which you provided in this article. But it seems it there is no improvement on my laptops. Please help me on this.

  47. RichmondRicky says:

    Hi

    I spent 2 days checking every setting on PC's, firewall checking, clock syncing etc. At my wits end, I had the idea to re-boot my HomeHub (its version 1 so this means turing it off and on). Shouldn't need to as updates dynamically.

    Hey presto, all sorted. . .

    Regards

    Ricky

  48. Shannon221 says:

    I have a HP desktop and a HP laptop, I have done everything on here and still can not get it to work. My only concern was that maybe I was not stopping the anti virus firewall correctly and that could be my problem. I am just not sure how to do it. My desktop has Norton 360 and my laptop has Kasperkey

  49. Steve says:

    My PC (Windows 7 Ultimate) is not responding when I try and make any changes to Windows Homegroup.

    Nothing happens when I click on "View or print the Homegroup password."

    If I attempt to change the password I always get the message "Windows cannot set up a Homegroup on this computer."

    If I click on "leave the Homegroup," I get the message "Windows couldn't remove your computer from the Homegroup."

    I have read a few of the threads when Googling Homegroup problems. I tried the deleting all within the peerNetworking folder, and checked services, but still no joy.

    No matter what guide or advice given, I cannot do anything with this PC and Windows Homegroup. It seems I am locked within a Homegroup I am not part of.

  50. Quorry says:

    I have a simple system with two computers running Windows 7. Both are connected wirelessly through an Ericson hub that also provides my internet. When I try to join the network I've created on the other, I get the message "Homegroups can only be created on a home network" yet the networking and sharing center says that I have a home network. I've tried changing to another kind of network and back again – but to no avail.

    Any help would be appreciated.

  51. Lakelander says:

    New instructions from F-Secure about how to configure their firewall for HomeGroup. Works with Vista Workgroup, too:

    f-secure.com/en/web/home_global/support/article/kba/15216/s/is.1322/k/homegroup/p/1

  52. Leonk10 says:

    I have a Netgear WNDR3700 with a hard wired PC and wirelessly connected laptop. I have been using homegroup for some time now with no problems, as I have Kaspersky Internet Security 2010, but all of a sudden a few days ago the problems started. Now when I try and access a shared folder from the laptop on my PC, it says that the network path is unavailable. I have not changed (knowingly) anything on the network, i.e. hardware or settings.

    I have tried a number of fixes including those above, factory resetting the router, removing and setting up HomeGroup again (from both terminals), disabling the KIS firewall in both locations. I have checked all of the IPv6 settings, assigned static IP addresses for the connected devices, re-applied all of the sharing settings for each folder. I kept getting an error message saying the network path was not found, but now I am getting Error Code: 0x800704cf "The network location cannot be reached. For info about network troubleshooting, see Windows help." Any ideas?

  53. katieatl says:

    Hi – I am having this problem on my two windows 7 computers. I had to reinstall windows on one computer, and since then, this computer hasn't been able to join the homegroup. I left the homegroup on both computers, and neither one is detecting it, but neither one can create a new one – I get the message "Windows cannot set up a homegroup on this computer".

    I have tried all the steps above – the homegroup did work before I reinstalled Windows. Thanks.

  54. Sheila88 says:

    My homegroup has been working fine between two PCs and a laptop, until this weekend when I got a new router. Now nothing is working. Any help is appreciated!

  55. cbmonteith says:

    I have tried everything you suggest above to connect to HG. Both of my computers connect individually and give me their own password, but neither sees the other so I don't get the opportunity to enter the password. I have tried 2 different routers, same problem.

  56. EdCavaness says:

    I have three laptops, all with Windows 7 Ultimate. All can connect to the Homegroup as I created on the only desktop that has a printer, but one cannot print. It can see the printer but it won't download the driver or says it cannot find it. Then, it fails to install the printer.

    I followed all your suggestions in this article, but the bottom line, no printing.

  57. DWQuinn says:

    I have a desktop and two laptops running Windows 7. HomeGroup is enabled and all 3 computers and connect to the desktop and 1 laptop. But the one laptop running Windows 7 Ultimate, while it can access the other laptop and the desktop, they cannot access it's files.

    The desktop runs Windows 7 Professional and the other laptop runs Home Premium. How can I fix this?

  58. I'veSeenTheLigh says:

    I bought two new Win7 boxes at the same time. I tried every strategy I could find and that various tech support people could suggest to implement printer sharing through a HomeGroup. I could create HomeGroups on both boxes but neither box could see the other so neither was allowed to join the HomeGroup.

    I finally tumbled to the fact that the retailer (or maybe Win7) had given both boxes the same name, "Owner." Two computers with the same name cannot be in a HomeGroup together! This may be obvious to some but it sure wasn't on anybody's troubleshooting checklist.

  59. cutesheep says:

    Hi. My PC (home network) can recognize my laptop and its folders but cannot open them. My laptop on the other hand can get full access and control to folders shared by my PC. I have tried everything here. What's bugging me is that I have a Norton Netbook internet security and I tried turning off the firewall managed by it. Yet, I had no luck. What to do?

    Thanks. ^^

  60. wjod says:

    I have a laptop and a desktop both connected wirelessly via a Thomson TG782T modem/router. Both run windows 7 ultimate version 6.1.76. I am at a loss trying to get homegroup to work. I have followed all the firewall settings contained in Microsoft's "Homegroup and Firewall Interaction." I have checked every service mentioned in this web site and others. I have checked IPV6 etc. I have tried with windows firewall and AVG free both disabled. I can ping each computer successfully. I have run "ipconfig /all" but can't see any problems.

    My current status is:
    Home group – both computers can see each other but cannot access any of the shared libraries.
    Network – both computers can see each other and can access files. my printer is shared (from my desktop) and works OK.

    Can you help me?

  61. keithj050 says:

    Hi, Followed your instructions above, but have a problem with Peer Networking Grouping. l can change it to automatic, but when l try and change it to start, I get error 1068, the dependency service or group failed to start.

    Can you please advise?

    Many thanks,
    Keith

  62. cjrayne84 says:

    My computers can both see one another. When I set up the homegroup, it says joined and the other computer says ready to job, but when I enter the password, it just keeps searching then says it encountered a problem and the troubleshooter doesn't help any. I don't understand what the problem can be. They BOTH see one another, they just won't hook up!

  63. jimmyjoe says:

    I tried everything. I have a PC and a laptop, both running windows 7. I'll take the password the PC gives me, go to my laptop, and there is no place to join a homegroup. It just gives me another password. I've disabled the firewall, tried everything (I think) and, still, all I get is a different password from each computer.

    Help, please.

  64. lexington71 says:

    Hi. Thanks for the great article which explains a lot. I've got my Homegroup set up, but I don't understand how to set permission folders/libraries. Here's my problem:

    * I have a desktop and a laptop which can see each other (fine)
    * However, all users can see my libraries by default — not what I want
    * I would expect to be able to change permissions on folders to "Share with… A specific user", then state that I just want to share it with my own username (which is the same on both computers)
    * However, it only seems to make it available to Desktop/username; it seems to treat Laptop/username as a different user, and there's no option to add my other username in, as far as I can see.

    Seems crazy that Windows has made it really easy to share my personal files with the whole world, but not to share it with just myself!

  65. goatroper57 says:

    Hello.

    I've been trying to network 2 computers via a cross over cable. One has Win 7 Ultimate and the other has Win XP. I am on dial-up, too. I've tried practically every fix I could find online but none work. I can't change it to home work or public. It's saying "unidentified network" and below that it says "work network." I haven't been able to change that to any thing else. I've been trying for about 3 days now. I am about to toss this darn thing out in the burning barrel.

    If you can help me step-by-step, that would at least stop me from pulling what grays out that I have left.

  66. Mohamed Hagag says:

    My peer Networking Grouping is stopped and will not start. Please help.

    Also view or print the homegroup password is grayed out.

    Please help me.

    Thanks.

  67. Mr.Green says:

    I have three computers. One is wireless; two are cat5. The one that is wired connected no problem. The wireless laptop will not connect. It seems to be something with the router. I have a Belkin f6d4230 v1.

    Any help would be appreciated. I did not see anything in the router that would block it.

  68. vrex says:

    That did not work. My wired desktop Windows 7 can not join a Homegroup, yet I can exchange files with the other computers. Fine. But, I cannot get a printer to work under any circumstances – either local or network. It was working local until I networked. What is odd is that the wireless connected laptop is on network "RexCity" and the desktop is on "Network 2," but they have the same Ipconfig 192.168.1.x.

    If I could just uninstalll all the networks and get a local printer to work, that would be a start.

  69. Scott says:

    Is there an easy way to turn on logging so you can actually get an error message related to whatever's failing?

    (I have 3 computers – one running Win 7 64-bit Ultimate, one running Win 7 64-bit Premium – wireless, and one running Win 7 32-bit Ultimate.)

    The two 64-bit computers talk fine, the 32-bit computer sees the Homegroup, but won't actually join it.

  70. Dirtnapper says:

    I just migrated to Win7x64 and I am using ZASS. I have set up Homegroup on two laptops (win7 x64 Home Premium) and one desktop (win7 x64 Professional). Homegroup seems to work with the two laptops; I can access and modify files. On the desktop, I can access the two laptops and modify files. However, I cannot access the desktop from either laptop.

  71. nano856 says:

    I had 6 computers, (2 desktops and 4 laptops/netbooks) all connected to Homegroup trying to share a printer. It worked for 3 or 4 days. Now nothing will print. I've removed printer, added printer, made sure the host computer that had the printer attached was on and not asleep, everything I could think of. Needed to be able to print so took my desktop back off Homegroup and set up printer to just print directly for now. So frustrating to have had this set up and working fine, made NO changes that I'm aware of, and it just stopped working. Gee…

  72. nano856 says:

    FYI in comment earlier: I left out the fact that ALL 6 computers are running Windows 7.

  73. MC_McMic says:

    I just wanted to add one thing that may not be obvious to some people (it wasn't to me). I feel like the author should probably have included this…

    Make sure that your PCs have different machine names! I'm talking about your "full computer name".

    If your PCs are identically named, your homegroup will not recognize one or the other computer, or you may have other issues.

    To change your "full computer name":

    - right click on "Computer"

    - select "Properties"

    - Under "Computer name, domain, and workgroup settings" click "Change Settings" (requires admin rights)

    - Click the "Change" button under the "Computer Name" tab.

    - Change name and hit "OK"

    - Restart

  74. swapstack says:

    This is the most frustrating thing ever. I have run the gammet of possibilities…..clock synchro, ipv6, homegroup settings, left the group, made a new group. I can create one on either my desktop or my laptop, and the other (client) will always see the other one, but whichever is set as client will not join the homegroup. Those microsoft tutorial videos are a joke!@##$@%!

  75. Kristin C. says:

    My laptop will not connect to the other two computers on my network no matter what we do. The computer connected to the modem is a vista based one while the laptop and other computer are windows 7.

  76. jack says:

    Thank you very much. Who knew the clocks had to be synchronized. This saved me hours of work.

    Much appreciated!

  77. tom0063 says:

    I tried all of the above, none of it worked.

    But I found a SOLUTION:

    I have a Netgear N600 Wireless Dual Band Router WNDR3400

    Laptop was on the 2.4GHz network

    Desktop on ethernet

    When I switched the laptop to connect through the 5GHz connection, the laptop was finally able to connect to the homegroup.

  78. SkyRookie says:

    I'm trying to get Homegroups to work… I do not get the "Join" button on the second computer.

    I've disabled my firewall on both computers and nothing. Looking at the network map, both computers are there.

    I'm trying to connect through my 2WIRE router from AT&T, is that the problem? I have a PC connected with Ethernet and a laptop connected through WIFI. They can see each other on the network map, but I can't get the join homegroup button to show up on laptop.

  79. ted says:

    its saying cant create homegroup because ipv6 is not enabled but ive checked and it is

  80. mosh3x6 says:

    oh please do help me! you can private email me if you would like. i have searched online for over week and still nothing.. i have windows7 home premium. I have never paid attention till lately when i tried to make my own network, i do not get the option to select home/work/public/domain. my computer just says unidentified network and defaults to public. I even went out and bought a new router to see if it would change and it didn't. i have done everything your post here says and nothing. i have posted on several public webpages and no one has been able to help. PLEASE PLEASE hit me up

  81. jibbsisme says:

    I can confirm that rebooting the router is very, very good advice!!!

  82. dml0224 says:

    When I open the network and sharing center, the option for me to view or print my homegroup password is not available. It is gray and does not allow me to select it. How do I get my password now?

  83. justnoway says:

    I have a desk top and a lap top both are running windows 7. Both are less than a year old. I have tried everything on your webpage. I can start a workgroup on both but neither can recognize the other workgroup. What am I overlooking?

  84. Peter says:

    I've gone through all these steps very carefully.

    5 computers work great on the homegroup.

    One computer can see the libraries, but cannot open them.

    Also strangely, I cannot change the share settings from the homegroup console on this computer. I can do the right click thing and other computers can see my files, but still, I cannot connect with other computers.

  85. Sandpit70 says:

    I have a desktop and netbook, both with Windows7. I have set up a homegroup on my desktop but cannot join my netbook. The "join now" button is greyed out and does not work. I have checked all the settings, etc, per your article. Any suggestions?

  86. Moto says:

    The statement that Kaspersky can block homegroup access is correct. However, it does not point out how to correct it. I am using KIS 2011. Open the main screen. Click on Online Security. In the lower right corner click on Network Monitor. In the popup window click on Rule Settings – all network rules. In the new popup window click on Networks. In my window a line for Internet and a line for my internal network are displayed. Right-click on the internal network. I found that either local network or trusted network are acceptable. I use trusted network. OK and save your way back out. Now you should be able to se other machines in the homegroup.

  87. MrHappyGoLucky12 says:

    I have followed everything on your list except when I go to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpip6Parameters, there is no disabled components. I even searched for it.

    For what it’s worth, these are some of the error messages I’ve been getting:

    file and print sharing resource (DELL-PC) is online but isn’t responding to connection attempts.

    The remote computer isn’t responding to connections on port 445, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn’t find any problems with the firewall on your computer.

    Your library couldn’t be shared

    Could not find the path…

    This is something I’ve gone at least six times before, and this is the first time I’ve had any issues.

    Any other ideas suggestions?

    Thanks for the article!

  88. Steve Fogarty says:

    Solution found. I fixed this problem by replacing my Linksys WiFi network extenders with Netgear Powerline network extenders. It was a flaky network issue.

  89. JacodaBunz says:

    Hey there, great post, but I am still having issues and I just don't know what to do anymore. I'm pretty resourceful myself but every once in a while I need to reach out and get a helping hand. I have 4 computers and luckily only one of them is experiencing issues. What's happening is that the 3 computers with no issues can see my 1 computer just fine as well as each other, but the one computer can not see any other HomeGroups, and when I go into HomeGroup it says "This computer can't connect to a homegroup." then it says, "HomeGroup is not ready yet. Please try again in a few minutes. If this message continues to appear, click the link to start the HomeGroup troubleshooter." I tried doing the Troubleshooting but just can't seem to figure out what is going on. Any advice?

  90. tonykaz says:

    Went through the list and still get a cannot connect to homegroup message. I have a desktop with a brand new windows 7 pro install and a laptop running windows 7 ultimate. Router is a fairly new Belkin. I am using a static ip on the desktop and the laptop. I can ping in either direction. Any ideas?

    Perhaps I should mention that I have not used the key to register it yet as I wanted to make sure that it worked. I’m not aware that it should affect the features though.

  91. giovanni says:

    sir please help, i have a new internet cafe, all the pc's are windows 7 ulitmate, all of them are in the same home group and i can share files but when the pc's are restarted the network will reset all to public network,and it's very tiring to set up all the pc to home network again. please help sir.

  92. golfer456 says:

    All 3 IP addresses should be the same, but you do not explain what to do if they are not. Please explain.

  93. DragonAkai says:

    3 computers all running windows 7. Two would join the homegroup. The third was on the homegroup, but then decided to be stupid.

    I tried reviewing all the different settings. Finally, I just power cycled the router, and then everything worked fine.

  94. Bob P says:

    I had a pc on my network that hosted the homegroup but it died and I got rid of it. Now all the machines on my system say that the homegroup is hosted by that computer. How can I kill all references to that machine and create a new homegroup?

  95. vincem says:

    Thanks for this posting and to hvitie!. What solved the problem for me was this great advice from hvitie as I also use F-Secure Internet Security (2011):

    hvitie Said,

    January 26th, 2010 @12:09 pm

    I use F-Secure Internet Security 2010. Homegroup started to work when I set IPv6 filtering to “Normal” in firewall settings.

  96. aking14 says:

    I think I have tried these but I still can't get Homegroup to work. I am trying to connect wired and wireless. When both are wired it works with no problem but once I go wireless my computer can't find the homegroup. Not sure what's wrong. IPv6 has no internet connection on both computers though. I just bought my router a few months ago so it should support it. Not sure what's wrong.

  97. Bobz says:

    Hi,

    I have a diffarent problem. I use usb wimax dongle for connecting to internet on desktop which is running windows 7 ultimate. I have a Belkin 54G router and now I use that as an access poin and share the usb wimax to my HP laptot running windows 7 ultimate also and with Nokia N900 running Maemo 5 (Linux). Everything is going fine as all of my devices are getting internet connection flawlessly. Now I need to transfer files between desktop and laptop and I created Homegroup on desktop. My laptop can see Homegroup and gave me option to join but when I try to join, it says "Windows cannot create Homegroup on this computer" after giving password for homegroup. It would be very helfull if you could give me a clear step by step procedure. Thanks.

  98. infinitymc says:

    Thank you so much for this article!

    By my own fault the homegroup was not working. I had to reduce some compontents out of the normal Win 7 installation package by using vLite. Stupidly i also removed the Peer to Peer component. Hence i didn't have the required P2P service available. Thanks to this, i figured out what the problem is. Well done!

  99. Jobester says:

    I have two desktops, one running 7 Ultimate and one running 7 Professional. The one that created the homegroup (the one with Pro), can't see the 7 Ultimate one, but the 7 Ultimate one can see the 7 Professional one. All my settings are set right, I went through your suggestions one by one, and I can't seem to get the one machine to see the other. I'm doing SOMETHING right because one of them works!

    Any idears?

    Thanks!

  100. 10sguy says:

    I have 3 w7 cpu's on a wireless network. 2 work just fine through the "homegroup". The 3rd can open files on the other 2 but the other 2 can't open files on the third even though the files are visible. When trying to open these files through "homegroup", nothing happens, but when trying to open through the "workgroup", a user/password are requested and no user/password combination works. Can someone please help?

    All was working well through "homegroup" about 2 weeks ago and no changes were made since then—it just won't work now and I have tried everything above. The first 2 cpus are still working well.

  101. Mohsen A. J. says:

    Ensure that your Computers' names are not the same. If so, change the name of one of them; then create a new homegroup in one of the devices from the beginning. To do right click on Computer icon, Properties, Advanced system settings, Computer name, Change; then restart the device.

  102. hanan88 says:

    ive already connected my pc to another pc's thats run win7 and share files and printer over them ..but when i restart one of them …homegroup is disapear and i have to create a homegroup again ..but if all pc's in sleep mode ..it will be okay ??? how can i fix it ?

  103. grant says:

    Thanks a ton – enabling several services that were stopped did the trick, this gotcha was not mentioned on several other sites but it totally did the trick for me!

  104. ketabe says:

    When i try to access files from my desktop to the laptop, or vice versa in homegroup, I get this message:"windows cannot access laptopc (from desktop). You do not have permission to access laptopc. Contact network administrator to request access. Both computers can get online.When I first installed Win7 last year, the homegroup sharing worked fine.Thanks

  105. Ahmed says:

    My homegroup is perfectly working but it stops working for a minute or two after restart it again works what may be the reason

  106. treegirl says:

    Thank you! Changing any network related service to automatic fixed the problem. I could see the other computer but not open any of the documents, music, etc. You rock!

  107. QBConsultant says:

    That one suggestion of changing the registry to enable to IPv6 fixed my problem after hours of trying to find out what has been blocking my traffic for weeks. Kudos to you.

  108. Chris B says:

    I have 4 PCs running Windows 7, one under a single license, three under a mutliuser license. One under the three licesnse is hardwired to a router, the other 3 are wireless. I was able to get three working (those under the same license) on the homegroup but not the fourth. I did everyting the article mentioned and made some corrections (some services were turned off), but still can't figure otu the error. Any help is appreciated.

  109. Tommy says:

    Thanks Hvitie!!

  110. john says:

    Hi – This is the same issue I am having – the response would help me a lot thanks

  111. george says:

    Asseem,
    I am sure since it’s so long you may have abandoned this topic. I hope not. I do not have the following in my regestry In the right pane, DisabledComponents. What I do have is: (Default), Dhcpv6DUID, and EnabeICSIPv6. None of these have anything like you suggest when I select MODIFY. However, the latter does have the #1 in the Value data field of Edit DWORD Value. Should that be changed to 0?

  112. Robert Dickow says:

    I’m one of the ‘simply doens’t work’ group of users. I have no problems creating and seeing all my computers in the WorkGroup. However, whenever I try to open the library folders on any of the computers to view the available files therein, I just get a ‘beep’ in response, and the folders won’t open. No error messages are generated. Again, I have no difficulties creating or seeing the members of the HomeGroup, I just can’t get access to any files. I’ve tried various suggestions on the net, to no avail. Crazy! The two computers are brand new Windows 7 HP Laptops, set up on a DLink wireless router, through the router configured as an ‘Access Point.’

  113. Brian says:

    I'm running Windowns 7 Ultimate 64 bit on the PC I created the homegroup on. I just bought a new laptop running Windows 7 Home 64 bit. When I click on the homegroup option all it says is "create a homegroup". There's no "join now" or anything. I had to change some of the services to "on" and automatic and then I restarted my computer. Still nothing. I've done everything this guide recommended and nothing. On my PC the homegroup is fine so I can't figure out what the problem is.Also I'm not getting any messages at all

  114. Joanna says:

    all service started, different names on each computer, tried both wired & wireless,but when I try to join the homegroup on the laptop, I type the password and after about 5-10 minutes get the following error:

    HomeGroup – Windows cannot start a homegroup on this computer.

  115. JNU says:

    After trying above said method also … It dint work….. Problem is with the Antivirus (In my case was using the Nod32 which used to block connectivity for Homegroup) On uninstalling the antivirus it gave a option to join the network before I could restart after uninstalling !! Not an issue with the Windows7 home group. =)

    After Uninstalling… Home group was available to JOIN =)

  116. Rob Bennett says:

    mine is strange I am in the same subnet, I am in the same workgroup, using dhcp. I can see the other computer I can actually access it now but I can not join the homegroup it just times out. Through different configurations of trying I am back now to the exclamation saying no internet access even though I am sending it from this. I have during times had that go away but through so much troubleshooting it keeps coming back. I am not new to networking, I was an Network administrator for years I retired before Win 7 though

  117. Geoff L says:

    Have all your existing computers 'Leave the Homegroup' and then start a new Homegroup. All these options are found in the HomeGroup settings area.

  118. stubie says:

    I have exactly the same problem, won't save changes on network discovery and file sharing. All services running.

  119. wes says:

    after all this I still get the error that windows cannot set up a homegroup on this computer, 2 win 7, 1 win xp x64 that I am not going to add to the home group, both win 7 see ea other but I still get the message. any and all help is appreciated Thanks

  120. Colin says:

    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpip6Parameters

    In the right pane, right-click on DisabledComponents and select Modify. Make sure the value is set to 0. If it’s set to anything else like FF, IPv6 was turned off.

    Could not find the value….Where could it be?

  121. Sweetwater says:

    I changed the name of user but it did not change in the homegroup. How do I change it in homegroup?

  122. Peter Ilyk says:

    Steve

    This is exactly my problem – were you ever able to solve this?

  123. sherry retzlaff says:

    I have tried everything you suggest above to connect to HG. Both of my computers connect individually and give me their own password, but neither sees the other so I don’t get the opportunity to enter the password. I have a lan connected pc and laptop via router…

  124. kirby says:

    i have a question about this setting up home-group. i have 2 computer both win7 now the new computer can see the old one but i can’t get it to work on the old one. the old computer is using htc tethering to push internet thru Belkin router thru a bridged network on the old computer. my error say im not on a home network. is it possible that using a tether line and bridging, windows read it as a non-home network

  125. Timothy Oakes says:

    I just bought an Acer laptop and I am trying to connect the homegroup. My desktop recognizes the laptop, but the laptop doesn’t recognize the homegroup on the desktop. I have tried all of your suggestions. My router is a new ASUS 2.4/5.0 GHz router. Both computers are running Windows 7 64-bit. Kaspersky Internet Security firewall is set to Local Network on both machines.

  126. blakFYR says:

    Hey, my computer doesn’t have that registry key “DisabledComponents” in that Directory, could that be a problem?

  127. Lara Palms says:

    Even with all the troubleshooting, I am still unable to access a homegroup of my daughters. A friend has been helping me, but still we are unable to access the homegroup. THis is the error I get:

    HOMEGROUP-

    Windows cannot setup a Homegroup on this computer.

  128. Keith Willey says:

    My desktop recognizes my homegroup laptop, but my laptop does not recognize my desktop. I have gone through all the troubleshooting procedures, but to no avail. When check the boxes to allow library sharing on the desktop computer and save, the next time I check it out, the boxes are no longer checked. I feel this is where the problem is, but need some help to fix it.

  129. Mark says:

    I had Windows 7 on five computers and more or less had Homegroup working throughout. Then I tried running Windows Home Server 2011, on one computer, reinstalled Homegroup on all computers, but couldn’t get Homegroup to work very well. I’ve reinstalled Windows 7 and can’t get it to work at all, except on one drive on one computer. Thanks for any help.

  130. Sheila says:

    Hello, Thank you these tips helped solve the problem. I was able to get two new computers, one a laptop and the another pc added to the homegroup on the older PC we had already set up with a Homegroup. However, this old computer won’t change it’s settings in the homegroup page, where you can check documents, music, printer, etc. Only the printer is checked and when I check them all and save changes it doesn’t save the changes. Any resolve for this?

    Thanks

  131. Bam says:

    did everything right. it still says password is incorrect. damn u windows 7!!!!

  132. Geoff says:

    Simple simple point missed from this list which fixed it for me…make sure all your computers have different names, doh.

  133. Tareque says:

    i made a home group in one computer and tried to search for it in another, but it doesnt find it. the computer says that there is no homegroup connected in my network whereas i just mad a homegroup with my other pc. i have done everyting aabove…….still the box shows ‘creat home group where it should say ‘join group’…….what should i do??

  134. gayle says:

    Thank God, somebidy finally knew what to do.

    Fixed Fixed Fixed.

  135. Cheryl says:

    I truly believe there is no fix. Ran every one of the ‘tests’ and both my husband’s laptop and mine are in synch. we are wireless networked and had this up and running approx a year ago. and then nothing!

  136. Nasrin says:

    Hi,i’m trying to make HomeGroup but at my registry this adress is incomplete

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters

    i don’t have the Services folder !

  137. Paul says:

    I have the same issue – did you ever fix this? If so what did you do?

  138. Cosmin says:

    Hello,

    I have 2 computers with Win7 HP x64 and a TP-Link router.

    Main computer – that has files that need to be accessed – is connected directly (wired) to the router, while the other one is connected via a wireless adapter.

    I created a Homegroup, setup the password, both PCs are in the same network (DHCP, 192.168.1.100 and 192.168.1.101).

    I shared the libraries on the source computer (Music, Movies, Pictures, etc.), but when I try to open them on the destination computer they are not opening (double-click or right-click and open) – I can see them but not the content.

    I tried to access the shared folders directly (Start, \\192.168.1.100) but it gives me the message that “Windows cannot access \\192.168.1.100\Music…”, “You don’t have permissions…”.

    If I try from the destination to the source, I have the same problem.

    Please help!

  139. Michelle says:

    I have a problem similiar to many others, at my office we have 2 laptops running Windows 7 Premium, and my desktop running Windows 7 Premium also. The laptops can see one another just fine in the Homegroup that was created but I cannot see the Homegroup and if I try and create a Homegroup, neither of the laptops can see the Homegroup that I created… My desktop is hardlined in the modem and the 1 laptop is hardlined into the modem while she’s here and the other laptop is completely wireless…

    Can someone PLEASE help?

  140. OSUDragonMT says:

    I was having trouble getting my laptop and PC to connect to each other. They would intermittently communicate and then not be able to see one another. I decided to play around with my router’s settings and decided to make a Static IP address on my network for each computer. As soon as I did, they could see each other again. You guys might try doing the same and see if it works for you.

  141. Jim Robillard says:

    I have three Windows 7 computers. All on the workgroup. All appear in the file browser as connected to the workgroup, but one of the PC’s files are not available. Icons appear but no response when I click on them. All PCs use MS firewall. Went through your troubleshooting and no help. Two of the PCs work fine. Also, the PC that can’t seem so share files can see and access the other two.

  142. corrosive_cardboard says:

    I have the exact same set up.. same router.. PC connected directly.. tried everything and can’t get them to connect. If you figure it out let me know!!

  143. Argi says:

    Hello HelpDeskGeek,

    after following your guidelines forwards and backwards for several weeks and reading several other guides around the internet I am still unable to connect my laptop to my homegroup. The troubleshooting procedures answer that my computer is correctly configured but the DNS server is not responding. I have tired flushing the servers in the command prompt and reinstalling it, but to no avail. The computers are unable to find each other on the network.

    When attempting to create a homegroup in the desktop (running Windows 7 x64), connected directly to the Netgear WDRN3700 Wireless Router, the homegroup is formed and joined to…?

    On trying to then join the created homegroup with my laptop (running Windows 7 x32), the only option to proceed is to create another homegroup. When starting with the laptop and trying to join the homegroup from the desktop, the same problem is encountered.

    I have tried removing security encryption over the network and turning off firewall protection on both ends, changing the network type from home to work network,and connecting both computers directly into the router but to no success. I also fixed the registry components for the TCP/IPv6. All the services are started and set to automatic.

    Do you have any ideas that I can try to resolve this issue?

    Thank You,

    Argi

  144. Amit says:

    hello,

    Today, i tried to connect 2 windows 7 desktops on a direct connection using a crossover cable.

    On 1 pc , i was able to create a homegroup and join from the 2nd one, but ,when i opened the homegroup window on the 1st pc , i can’t see the 2nd pc. but from the 2nd , i can see the 1st pc in the homegroup window.

    So, i created a new homegroup on the 2nd pc, but then , i couldn’t even connect to the homegroup from the 1st pc, i says “Windows can’t connect to the homegroup ” ….

    Now , however , if i connect the 2 pc’s using a HUB , then , everything works fine and homegroup is created successfully without any problem .

    What’s the problem ??

    Plz HElp.

  145. Mark Berthold says:

    so I skimmed through most of the posts and saw my problem a few times but did not see an answer to any questions.Am I that dumb or is this just a post for questions?

    I can not find any help setting up a home group on 2 brand new dell computers, 1 desktop and 1 laptop on a wireless router.

    Mark

  146. Pat says:

    What the f**k is this? Do I have to get an IT degree first to be able to connect 2 f**king Windows7 PCs together? In windows 3.11 it was a lot easier! I have the same problem – the PCs see each other but one can not connect to the group…

  147. Mike Duffy says:

    I have three machines, 2 laptops and a home built desktop. They are networked using a Belkin router, to which the desktop in wired and the laptops connect wirelessly. I have a Homegroup in operation between the two laptops. The desktop cannot join and gives the ‘Windows cannot connect to a Homegroup on this computer’. I am able to see that there is a Homegroup available and the HG window even tells me which laptop created it. It offers the ‘join now’ button and then fails with the cannot join message after the button is pressed.

    I have checked that the settings you list above are in place.

    The desktop is Win7 Pro 64 as is one of the laptops. The other laptop is Win7 Ultimate 64. All have up to date patches applied.

    Anything else to try.

    (Old-fashioned networking works fine, but I would like to resolve the HG issue).

  148. Gggirlgeek says:

    One thing here that helped was switching the Homegroup Listener service to Automatic (from Manual.) I was able to connect without it but things were sloooooow, even right clicking a remote file.

    I have always needed to set all computers to the same Workgroup (preferably not “Workgroup” for security) to get them connected. Never really needed Homegroup after that. It’s the same process as XP so it seems redundant to me.

    You can try the “Set up a new connection or network” wizard on both computers and reboot. That always works for me with XP and has helped with Win7.

    Last resort, reset your Services to default settings. Easy way: Google “Default W7 SP1 Start v1.00.zip Black Viper” and Black Viper’s reset files should be the first hit (exclude “SP1″ if you’re not on Service Pack 1.) Instructions are there.

    Also, reset your Windows Firewall settings under Advanced Firewall settings in Windows.

  149. Donna says:

    I have spent hours doing all of these steps from other sites and then this site, but ships gave me the best advice – I turned off my router and restarted, and then ran the home group troubleshooter to essentially refresh the group (that is what it told me it did) and I have my homegroup back with all the computers!! Thank you for a simple suggestion that I didn’t think to try! Now I’m like, DUH!! I know there can be all these other real problems and maybe I actually fixed something along the way that required the router to restart, but no one else ever suggested that.

  150. David Gould says:

    I have two computers both running Win7 – One a laptop one a desk top. I have managed to get the homegroups showing and i have been through all the steps you provided – all services are running and auto and also both on home and so on – i can see the “documents” “music” “pictures” “videos” folders but they wont open up and let me see contents despite doing what you said – please help thanks

  151. Clarke says:

    Hi -

    I am having a serious problem with my Sony Vaio laptop. I have a home network and can not get the darn laptop to connect to my homegroup. One problem I am having is the laptop insists on setting itself to ‘public’ rather than to my home network. I don’t have the option of changing/clicking it in the network sharing center either – I have to run through the troubleshooter to switch it to home but even when it is set to home it won’t connect. I also am getting an ip error message when I run the windows 7 networking troubleshooter. I know there is not a problem with the router or cable modem though as 4-5 other devices (including another homegroup laptop) which are all working/connecting fine.

    So I went through all of your steps above and can’t seem to figure out the problem. The one exception was the registry step above since I could not find a “DisabledComponents” in the right hand pane.

    I’ve spent hours on this now :(

    Any help appreciated,
    Clarke

  152. John says:

    I used the write-up & the only thing I can see is that although each of the 2 laptops synchronizes with the Internet time server they are different by a few seconds. Is this enough to prevent one computer from joining the homegroup? the 2nd computer does not seem to recognize the a homegroup exists so that it may be joined.

  153. R Bartlett says:

    Been working ALL day on this so far. I have a desktop and two laptops. Created the Homegroup on the desktop and the first laptop was able to Join the Homegroup without a hitch (pretty much). The second laptop sees no Homegroup on the network, regardless of all the adjustments I make. I can only Create, no option to Join.

    I’ll re-read and re-check and re-do ALL of the above suggestions and see if I overlooked something somewhere, but oh boy is this frustrating. Thanks for all the information you’ve provided. I will review thoroughly to make sure I have done everything the right way and try again, but wanted to get the conversation started.

    :crosses fingers: and thanks again!

  154. R Bartlett says:

    Nope. Went through ALL the steps and verified the info given above. The laptop simply refuses to see that there is a homegroup on the network. Any help would be appreciated. Also, I have logged off back on on the desktop that created the homegroup as well as recycling my router. Just mystifed, mystifed.

    I have not yet gone to the Microsoft site where I noticed a Homegroup Fix It icon. Will try that next.
    Again, thanks in advance for any help available.

  155. R Bartlett says:

    ANSWER HERE: OKAY!! Solved the problem after a lot of stumbling around. In the System portion of Control Panel, I happened to note my 2nd laptop designated as USER-PC, which was the same as the first laptop I connected. On a whim, I changed the name to more properly designate ‘which’ laptop it was, and the Join button appeared; all went smoothly.

  156. kered1010 says:

    Currently it is my Windows firewall that is not letting me see my homegroup although I did add the homegroup predefined rule. As soon as I change the private profile’s inbound from the default “Block” to “allow” then I can see my homegroup. However it seems dangerous to make this change as it may open me up for an attack.

  157. Rob Robinson says:

    I have been trying to connect my computers to a home group. Both are windows 7, one 32bit, one 64. I have gone through your instructions. From one computer I can see the files on the other. It does not work the other way. It simply says that there is no one else on my Home Group. I need to at least use the printer from both computers.

  158. m says:

    THANK YOU!! I have read (and followed) page after page after page of instructions by others. Following the instructions here is what FINALLY allowed me to “leave the homegroup.” Can’t thank you enough for taking the time to post this… and with pictures and everything!! =D

  159. Eryk-San says:

    The solution to all of your guys’ problems is to enable and start the Server service. If you look at the properties of the HomeGroup Listener service, under the Dependencies tab it lists Server as a required system component. Go check if this is disabled on your system – it was on mine. I tried all of these fixes listed here and finally this did it.

  160. Keith says:

    After upgrading my machine to 64-bit, I battled to get my homegroup working again. Yes, of course, I checked everything, including making sure that IPv6 was enabled on my wireless adapter. Just never thought to check my modem (which I also recently changed) to make that it supported IPv6 too!

    Thanks for the great check-list!

  161. luckylee says:

    I can see the workgroup…computers can ping each other, but when I type in the password to join the homegroup, it doesnt work :(

  162. Shaun Barnes says:

    I did everything you suggested to the T and my computer still will not connect to my homegroup. I have 5 other computers already connected and had ZERO problems from any of the others. I don’t know if this post is still alive but I really need help.

  163. Tony says:

    I have three computers on the same home group. All say they’re connected. I have folders on each computer set to share with homegroup. Computer B can access computer A’s folders, but computer C cannot. Computer A can’t access computer B or C’s folders. Computer C can’t access any of them. It’s damn frustrating and has never just “worked,” even though I’ve read about it and tried many many things.

  164. Ken Moore says:

    I was trying to get a new laptop using a wireless connection to the network to join the homegroup set up on my desktop wired to the router. It would not join getting the “Unable to create a homegroup” error. This guide was a great help; thank you! I went through everything in the guide and fixed things that were not right. I still could not join from the laptop over the wireless connection. I plugged the cable into the router from the laptop and was able to join the homegroup immediately. Now that it has joined, I can share files over the wireless connection.

  165. Sam Liu says:

    Went through the list still it doesn’t work…. let’s check
    - IPv6 and IPv4 enabled
    - All computers have the same subnet
    - Homegroupe password is correct
    - system clock are off by 2 secs even after updating on the same site
    - Firewall was disabled when attempting and also tried enabling it
    - Network Discovery is turned on
    - Windows 7 services were turned on EXCEPT UPnP Device Host (but then I turned it on and tried again…nope)
    - Network locations were all set to home

    I’m so frustrated…thx

  166. Philip DeLuccia says:

    For some reason, when I click on “Turn on file and Printer Sharing” and “Turn on Network Discovery”, it defaults back to off!!! I hit Save Changes, then when I go back, it’s off again!!!

  167. Gary Cozakos says:

    Unable to view homegroup password
    Unable to change password.
    Unable to delete homegroup.

    Second Desktop with exact same hardware and version of windows 7 works.
    Laptop with same version Windows 7 works.

    Unable to start Peer Networking Protocol service (results with error 0×80000006 Invalid signature)

    Unable to start Peer Networking Grouping service (dependent on above) (results in error 1068: The dependency svc or gp failed to start)

    Peer Networking Identity Manager service IS started
    Unable to start PNRP Machine Name Publication Service (results in error 1068: The dependency svc or gp failed to start)

    Deleted ALL files in: C:WindowsServiceProfilesLocalServiceappDataRoamingPeerNetworking (idstore.sst,idstore.sst.new and others)
    Rebooted and still unable to start those services.

    Verified IPv6 is enabled on the network adapter and in registry.

    Ran sfc /scannow
    It says it was unable to correct some files. Those files all seemed to do with sample pix, videos and sounds.
    (Suspect problem with Win Media Center)

    Ran an upgrade/repair
    Ran sfc /scannow again and is now clean with no errors.
    Now there is no homegroup but when I try and create a homegroup it says: “Windows cannot set up a homegroup on this computer”

    Still cannot start those services

    No idstore.sst in folder to delete

    Almost out of hair to pull.

  168. Gary Cozakos says:

    Forgot to add this problem is on a machine running Win7 Home Premium X64.

  169. Gail says:

    I am trying to set up a homegroup on 3 computers all with windows 7, two have home premium and one has professional. Each time it says I can not join on two of them. I went through your checklist and did all the tasks. It all checks out but still it will not join. I am stumped. I just upgraded the one from Vista home premium to Windows 7 professional.

  170. John Marks says:

    I am a retired mcse, so I know quite a bit about computers and networks. However, I am also having problems connecting to a homegroup. the systems are a desktop running win 7 ultimate 64bit and a laptop running win 7 home premium 64 bit. The HG was started on the desktop with no errors and the laptop will not connect. Ipv6 is running as are all of the connected services. I have contacted Microsoft support and even they could not figure it out. I have been thru all the steps on your site, including removing the HG’s on both systems and completely remaking them. The laptop sees the HG, just won’t connect. The only thing I have found even remotely wrong is that there is no entry in the registry on either system concerning disabled ipv6. Looking forward to you ideas!

  171. Grant says:

    This is a great “How to do”!!

    An additional point to emphasize is when having problems adding additional computers to an existing homegroup it often “works” if you delete the homegroup and add all users to a new/fresh homegroup. I had tried all of the excellent suggestions in this list, but it only “worked” after I started “fresh” for all computers

  172. Grant says:

    an additional surprise that I encountered is that my new router a Netgear Nighthawk AC1900 has IPv6 capability, but this featured was turned “off” by default. Thanks to this GUIDE I double checked the router settings and turned on IPv6
    THANKS!!!

  173. D. Gates says:

    You assume everyone knows how to check the ‘registry’ key (as you noted – So you can check the setting in the registry by going to the following key:) – BUT, I have no clue how to find it. Also, I am unable to turn on some of the Peer Networking options. Otherwise, all options & sharing was turned on – with no results.

    Also, the computer that created the Homegroup is unable to see the password (clicking on the option does nothing). It also will not allow a change in password or to leave the Homegroup. So, I cannot tell if the password I have for the laptop is still the correct one. Does it change every time the pc restarts?

  174. sam says:

    i have two Asus routers RT-AC68R and RT-N66R. The first is my gateway the second is an access point. WHen I connect a portable to the RT-AC the homegroup is found, when I connect to the RF-N it does not find the homegroup. Troubleshooter says there is a network issue, then starts the network troubleshooter, it says all the devices have to be the same time (I think they are) The portable has to be ok because it works one of the two ways.

    So is it time on the router? Or is it IPv6, the router in router mode has IPv6 settings (but in AP mode they do not show up).

  175. Vicki says:

    I have a Windows 7 desktop and Windows 7 laptop. I was able to connect the computers through HomeGroup setup until sometime in January. I have tried everything above as well as other suggestions that I have found online with no success. Unfortunately, I deleted the homegroup setup on my laptop to try a suggestion to create a new one. I no longer can join the network. Windows says cannot set up a homegroup on this computer. I have McAfee which released a new version of Service Center in January. I have tried disabling the Firewall on both computers but still cannot connect the laptop to the network. My modem is a Westell A90-7500 which is over 5 years old. But the computers were both on the network prior to January through that modem. Any thoughts?

  176. Michelle says:

    I have two Windows 7 computers that used to be on a shared homegroup but we have since moved and changed routers twice since the move. The most recent router is less than 6 months old. I can get my husband’s computer to see and read my computer but I keep getting an error when trying to see his. This happens if we both create a separate homegroup. When I leave the homegroup to join his, I don’t get the option to join it…I can only create one. I did everything you mentioned in here…two and three times…on both computers, making sure they both match. We are running the same version of Windows 7. He has Norton 360 and I have regular Norton. Please help. We have a wireless printer that seems to be affected by this issue as well.

  177. Phillip T. LaLoggia says:

    I have a home network. The main modem/router is the Motorola 6580. This is what Time Warner recommended I purchase, instead of renting the same unit. This unit is on the third floor. I ran a CAT5e Ethernet cable down two floors to the basement, connected the Netgear WNRD3700 router to provide a internet connection for two other PC’s.

    All PC’s can access the internet with no problems. When I try to share files using windows 7 home group, the PC’s do not see each other. The PC’s in the basement are Windows 7 Ultimate, and Windows 8.1 pro. Can anyone help me troubleshoot why I can not create a homegroup to share files?

    Motorola 6580 default gateway 192.168.0.1
    Netgear WNRD3700 default gateway 192.168.1.1

    I am trying to connect both routers to a windows homegroup. The network does not see the PCs connected to the Netgear router. The Netgear router does not see the PCs connect to the Motorola modem/router.

    Can anyone tell me what to do so both routers see all the PCs on the network?

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