Fix Black Screen on Windows 8 Laptop with Intel HD Graphics

If you have been playing around with Windows 8 recently and tried installing it on a laptop that has Intel HD graphics, you may have been surprised when you try to boot and end up with a black screen! At least I was! I have a Dell laptop and installing Windows 8 was fine with no problems.

black screen

Once it rebooted, I was presented with a lovely black screen and nothing else. After playing around a bit, I decided to try a couple of things and eventually got it working, but it took some time! In this post, I’ll walk you through the steps you can take to troubleshoot a black screen with Windows 8.

Safe Mode

The first thing you can try is Safe Mode in Windows 8. Obviously, it was a graphics card problem and safe mode loads with minimal graphics drivers. You can read my previous post on how to boot Windows 8 into Safe Mode.

If you can get into Safe Mode, then you can try and download some different drivers and see if that fixes the problem. If you have a machine like a Dell or HP, try to go to their site and download the latest driver they provide for Intel HD graphics. If you already have the latest driver from the manufacturer’s website and you are still having the same problem, you can try downloading the latest drivers from Intel itself.

intel hd graphics

Connect to External Display

If you can’t get into safe mode, you can also try connecting your laptop to an external display via HDMI, VGA, DVI, etc. I tested this out and it works fine. Windows 8 booted with no issues. The laptop screen remained black, but at least I was able to get in and adjust the settings.

The other thing you can try is to disable Intel HD Graphics and then try to boot Windows 8. This has fixed the problem for some people. You can do this by going to the Start Screen and start typing Device Manager. This will automatically open the Charms bar and start a search.

device manager windows 8

Now expand Display Adapters and then right-click on Intel HD Graphics and choose Disable.

disable intel hd graphics

If you have had this problem and figured out a different way to fix it or found a set of drivers that work for your machine, post a comment and let everyone know. Enjoy!

Comments [8]

  1. dude, I had the same f… problem with my Dell Inspiron 14, but I figured out very soon if I hit the power button to suspend and hit again to power on the issue was solved. But, it’s kind of annoying. I tried reinstall the Intel HD Driver but the problem was not solved. So, I tried to update the bios… the issue remains. I was about to give up when I searched on google, I found some guy talking about the same issue, but it was solved by just unppluging the HDMI cable that was connected to his TV.

    WOW, I had an idea. So I rebooted the notebook and when the screen was black, I just hit the FN button plus the change monitor hotkey on my keyboard and guess what? It works. Anyway, I have not fully tested it. I don’t really know if I’ll had to do this every single time, but… I think it’s a bug and it will be corrected sonner or later. Thanks a lot.

  2. Hi, I just bought a Vaio Svs15125cxb with windows 8 and everything was going fine. I ran all the updates available (remember seeing one intel hd graphics card listed) and now after restart all I have us a black screen.

    I can see the mouse pointer on the black screen (so windows did start is what I’m guessing) but that’s it. I’ve tried using an external display ( LCD tvs is all I have, one with hdmi and VGA connections), and I get the same black screen with the mouse pointer on it.

    Any advice on loading safe mode? As I mentioned, I cannot acces charms or control panel or anything because all I see is a black screen. Thanks!

  3. My PC turns black when I didn’t use it for 5 minutes or sth. (baterry saving).
    But keyboard backlight and sound are still enabled and i can turn volume/brightness/etc. up and down with the FN.keys.
    But there’s no way to get windows back to the screen.

    Except the one explained by Victor:
    Power Button to shut it down or finally go in sleep mode (not just display off). That takes about 15 seconds.
    And when I hit it again Windows is back in a second.
    But who wants that… :/

    The Intel Driver Update could not be installed on my Vaio E14 Touchscreen Notebook which isn’t a week old.
    I set the PC back to factory settings about 5 times. Didn’t help.
    There’s no newer Intel Driver on Windows or Vaio Update.

    I hope there’ll be a fix very soon or I’ll have to use my Return policy…

  4. I deactivated my Intel HD 4000. It worked!
    When the Display goes to sleep I can go back to action immediately.

    But I can’t find a stand alone driver for my Radeon HD 7670M.
    It just works for the combination…

  5. well i have tried different approach. the problem was that i even couldnt load into safe mode at all…i just couldnt see anything because that black screen from very first boot!

    and my solution?

    RENAME NVIDIA FOLDER LOCATED IN “PROGRAM FILES” AND REBOOT…after that computer showed me login screen etc!

    IT WORKED! then i just renamed that nvidia folder back to its original name and i have reinstalled my graphic card drivers.

  6. and by rename i did this..NVIDIA to NVIDIA_CORRUPTED….you know what i mean..nothing special..just rename it.

  7. Going into safe mode, and disabling the Intel Graphics, fixed this for us. Thanks a million! Simon

  8. I have solved my black screen problem by first installing latest Intel HD driver from Dell drivers website and then updating BIOS that i also found on Dell drivers website

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