Recently, I had a client come in with a Windows 8 PC that had live tiles that were not updating. Upon connecting up his computer, I was surprised to see that not only were the live tiles not updating, they had these strange little down arrows on them and nothing else. Before I connected the computer, I suspected that the issue could have simply been that the Internet was not working properly and therefore the tiles were not updating.
However, the Internet was working fine and yet the tiles were not. After playing around with a lot of stuff and asking quite a few questions, we were able to figure out what was causing the issue. In this article, I’ll walk you through all the different methods you can try to get your live tiles working again in Windows 8 and Windows 8.1.
Method 1 – Reinstall Metro Apps
The first thing you can try is to uninstall and reinstall the apps that are not updating. You can uninstall a metro app by simply right-clicking on it and choosing Uninstall.
Then just go back to the Windows Store, right-click on an empty space and click on Your Apps at the top. Go ahead and sign in if you aren’t already signed in.
Now you will see a list of all the built-in apps that were uninstalled. Click on the apps you want to reinstall so that they have green check marks and then click Install.
Method 2 – Run Apps Troubleshooter
You can also download the App Troubleshooter from Microsoft, which can fix common issues with apps and the Windows Store.
The download link is right at the top, but if you don’t see if you can download the troubleshooter directly.
When running the troubleshooter, it seems to want you to use a Microsoft account, but I’m not exactly sure why. It gives a kind of warning, but you can continue on and it does detect the problems and automatically tries to repair them.
Method 3 – Restore Windows 8
The next thing you can try is to restore to the most recent restore point that was working properly. In the case of my client, this fixed the problem because he had installed some third-party anti-virus program (Avast) that was not compatible with Windows 8.
When we did the restore, everything was working fine again. The nice thing about Windows 8 is that it automatically creates a restore point whenever you install new software, so you can always get back to the point before the installation. If you started having the live tile not updating issue after a installing some software, it would be well worth trying a restore or uninstalling the program.
However, note that uninstalling may not fix the issue because some programs do not remove everything from the registry. Restoring from a restore point will remove anything that had been added to the registry by the program. You can read my previous post on how to restore Windows 8.
Method 4 – Disk Cleanup
Another thing you can try is to clean up the system files, which can clear out the app cache. Open the Charms bar and type in disk cleanup. Then click on Free up disk space by deleting unnecessary files.
Once the dialog pops up, go ahead and click on the Clean up system files button.
It’ll do some calculations on how much disk space can be freed, after which you can press OK and it’ll ask you if you want to permanently delete the files.
Method 5 – Create New User Account
This issue is also sometimes connected to a particular user account. If you log off and log on as another user and don’t have the live update problem, then your best option is to delete that user account and create a new one. You can add a new account in Windows 8 by opening the Charms bar and typing in Accounts.
Then click on Add, delete, and manage other user accounts. This will take you straight to the page where you can create a new user account. Of course, you’ll have to transfer your data to the new account. If you’re using a local user account in Windows 8, you could also just try logging in with your Microsoft account and vice versa. Switching between local and Microsoft account might fix the issue.
If switching between the accounts does not work, then creating a new account might be your only option. It’s not a great option as you’ll have to setup all your apps again, transfer files, etc.
Method 6 – Refresh PC
If nothing else above has worked, you might have to Refresh your PC. If you check out the link at the bottom of Method 3, it shows you how to go about doing a refresh. This is definitely a last resort as it will reset all your PC settings. All your data and built-in apps will remain, but you’ll have to reinstall any third-party apps.
Hopefully, one of the above solutions will fix your problem. It’s also a good idea to install any of the latest Windows updates as one of them could include a fix for issues like this. Enjoy!