Cash App is one of the most popular money-transferring services today, with more than 30 million active users at any given time. The service makes it easy to send money to friends or receive money for services, especially if you’re selling products through a marketplace like Facebook or Craigslist.

Cash App works similarly to a bank account, providing users with a Cash App Card (a sort of debit card.) If your bank went down and you lost access to your money, you’d be in trouble. The same holds true for Cash App users. If you find that Cash App isn’t working, here are several steps you can take to fix the problem.

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    Cash App Not Working? Here’s How to Fix It

    If you can’t transfer money or access your Cash App account, try the following fixes.

    Check The Cash App Servers

    The first question you should ask is, “Is Cash App down?” If the Cash App server is down or the service is experiencing an outage, there isn’t much you can do except wait for it to be resolved. 

    Of course, knowing the problem isn’t with your account can provide peace of mind. Use a service like DownDetector to check whether Cash App is up and running. If you see that other people have also experienced problems, just wait – mobile payment services like Cash App tend to resolve these issues quickly.

    You can also check the site. This website identifies current problems with Cash App as well as the status of their repair. If neither site reports a problem, turn your eyes to social media – a quick search of Twitter will often reveal if anyone else is currently dealing with Cash App issues.

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    Check Your Internet Connection

    One of the most common Cash App problems is a loading screen loop. Rather than opening to the screen you expect, Cash App will get stuck on the initial loading screen. This is often caused because your internet connection isn’t steady; your phone’s signal might be too weak, or your Wi-Fi connection isn’t as solid as it needs to be. Perform a speed test or turn off your Wi-Fi and try again.

    Update Cash App

    One of the main causes of Cash App issues is an out-of-date app. It’s also one of the easiest fixes. Make sure your Cash App is up to date on your Android or iOS device through the app store. 

    Clear Your Cash App Data

    Clearing your app data can resolve a lot of problems, especially if Cash App is crashing. You can do this easily by deleting and reinstalling the app (which will also serve as a troubleshooting step in and of itself.)

    1. Open Settings.
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    1. Select General > iPhone Storage > Cash App.
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    1. Select Delete App > Delete App.
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    After you’ve removed Cash App, reinstall it from the App Store.

    Change Your Cash App PIN

    Your Cash PIN is one of the security measures in place to prevent unauthorized use of your account. If you have forgotten or entered the wrong PIN, you might not be able to use Cash App. Changing the PIN can help.

    1. Open Cash App.
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    1. Tap the profile icon in the top-right corner of the screen.
    2. Select Privacy & Security.
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    1. Select Change Cash PIN.
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    1. Enter a new PIN.
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    Make sure to remember this PIN to ensure you can send cash through Cash App.

    Use the Cash App Website

    If the Cash App mobile app isn’t working, try accessing the service through the website. It has the same functionality as the app but will sometimes work when the app will not. You can use the website to check your Cash app balance, contact Cash App customer service, and more.

    Contact Your Bank

    Banks can decline transactions for a variety of reasons. If your Cash App transfer failed, it might be because your bank doesn’t recognize your Cash App account. Contact your bank and authorize Cash App, or find out why they continue to decline it. If your bank is declining direct deposits from Cash App, you may need to provide your Cash App routing number.

    If you can’t make Cash App instant deposits, contacting your bank is the easiest way to fix the problem.

    Contact Customer Support

    If all else fails, you might need to contact Cash App support. Since Cash App works as a sort of mobile banking service, you don’t want to let too many days pass without access to your account – especially if you suspect you’ve been the target of a scam. If none of the above steps restore Cash App functionality or you lose access to your account, contact support for further assistance.

    Cash App Alternatives

    If you can’t get Cash App to work or you prefer to use a different service, there are other options out there.

    Venmo is a more stripped-down version of Cash App that is simply for sending and receiving money, versus Cash App’s stock-focused features.

    PayPal is more like Cash App than Venmo. You’re able to add cash to your PayPal account, as well as receive a debit card to make purchases. You can even use your PayPal card to make withdrawals from ATMs.

    Apple Pay is mostly a way to make payments from your iPhone, but you can use it to transfer money to your bank.