Weird error message, but fairly easy to fix
You’re just having a blast surfing the internet, when suddenly a small error message pops up: “No Internet, Secured”. It’s a weird and cryptic message, but what’s perfectly clear is that your internet connection has stopped working.
Web pages won’t open and you can’t download a thing! What’s going on? It’s actually much simpler than you might think.
What Does “No Internet, Secured” Even Mean?
If you don’t know much about how your internet connection works, this can be a rather confusing message. However, it actually makes perfect sense when you think about it.
You see, your computer isn’t directly connected to the internet. Instead, you have a device such as a network router passing information to the Wide Area Network (WAN) outside your home. However, your computer is also networked to all the other devices the router serves inside your home. This is known as the Local Area Network (LAN) and this network will keep working even if something goes wrong with your internet connection.
So the “No Internet, Secured” status message simply means that your WiFi connection to the router is fine and properly encrypted (“Secured”), but that there’s no internet connection from your home router to the outside world (“No Internet”). To solve this issue, we need to determine why exactly the internet connection is dead.
1. It Could Be an Outage
The most common reason you may see this error is because your internet connection from the ISP is down. This isn’t your fault and it means there’s nothing wrong on your end. The easiest way to check for this is to see whether you have an internet connection through a different device on the same router.
If you can access the web through some other device like your smartphone but not your Windows 10 PC then you know the problem must be with your computer and not the internet connection.
2. Reset Your ISP Connection
If you’re using fiber or DSL, you can sometimes request a connection reset by the ISP. How you do this depends on the ISP. You might have an app, a support email address or a phone number. Whichever the channel to request one, this is a good first step if your internet connection is actually dead.
3. Are You Connected to the Right Network?
It’s a silly detail perhaps, but make sure you’re connected to the right WiFi network before you start poking around for a fix. You may have accidentally connected to a WiFi network that doesn’t have an internet connection. Perhaps you have a GoPro that you left on or a mobile hotspot that doesn’t have a SIM card in it.
4. Reset Your Router (and Your Computer)
Before touching your Windows 10 computer, start by unplugging your router’s power, leaving it off for a few minutes and then reconnecting. In our experience this simple trick resolves most “No Internet, Secured” errors.
While you’re at it, reboot your computer as well. It can’t hurt and this also has a chance of resolving the issue without further effort.
5. Switch From WiFi to Ethernet
Since this error is WiFi specific, it might be a problem with your actual WiFi hardware or software. Try connecting the Windows 10 computer to the router via Ethernet instead. If the internet connection starts working, it’s a sign that the problem is either with the WiFi hardware, network drivers, or how WiFi has been configured on the computer or the router itself.
6. Run the Network Troubleshooter
If there’s a misconfiguration problem on your Windows 10 computer itself, one quick way to get to the bottom of it is by using Windows’ own network troubleshooter. Here’s the quickest way to do it:
- Open the Start Menu
- In the search bar, type Find and fix network problems.
- Once it appears, select it.
- Select Next to run the troubleshooter.
Once the troubleshooter has finished running, it will report back. If at all possible, it will tell you that problems were found and repaired. Hopefully that will solve your internet connection issue. Alternatively it may tell you what’s wrong, but won’t be able to fix it. In which case you should use that information to further inform your troubleshooting efforts.
7. Release and Renew IP and Flush Your DNS
This error is often caused by IP address problems and a fast way to resolve it is to get the computer in question to release the IP address the router has assigned to it. Then your computer will simply ask the router for a new IP address — one which hopefully doesn’t have any conflicts. For good measure, you should also flush the DNS cache. All of this is achieved by using the IPconfig utility through the Windows 10 Command Prompt.
To get detailed instructions, read How to Release and Renew an IP Address. You’ll learn how to do it from the Windows Command Prompt and just about every other device you can think of as well!
Have a look at How to Fix Cannot renew IP address” in Windows if you get that error when trying to release and renew your IP address.
Finally, to flush your DNS cache do this:
- Right-click on the Start Button and select Windows Powershell (Admin).
- Type ipconfig /flushdns and press Enter.
Your computer’s DNS cache will now be cleared out. Hopefully any IP-related problems will have been cleared out as well.
8. Roll Back the Last Windows Update
We’ve seen some cases where this particular issue seems to be caused by a broken Windows update. It’s impossible to say whether this is just a case of intermittent problems being associated with updates. Still, there’s no harm in rolling back the most recent Windows update to see if it makes any difference and fixes the error.
To undo the last Windows update, here’s what to do:
- Open the Start Menu and then select the gear icon to open Windows Settings.
- Next, select Update & Security.
- Select the Recovery tab.
- Look for Go back to the previous version of Windows 10.
- Select Get Started.
- Now follow the wizard to complete the roll-back process.
If your last Windows update was somehow related to the error, it should all work again. Just keep in mind that Windows does not keep the update recovery data indefinitely. So if it’s been a long time since your last update, you may not be able to roll the update back. That being said, if the update wasn’t recent it probably isn’t related to your problem anyway.
9. Rolling Back Network Drivers
From time to time, Windows might update your network drivers, which can cause issues on rare occasions. You can roll your WiFi or Ethernet card’s driver back to the previous version that worked properly quite easily. Refer to How To Roll Back A Driver In Windows 10 for the instructions.
Getting More Help
Hopefully the simple set of tips above will have your internet connection up and running like normal quickly. However, just in case you didn’t find the help you needed, you can also read Troubleshooting Tips If Your Internet Is Connected But Not Working.
In that article we cover some more possible causes of the issue and look at problems such as IP address conflicts in more detail than we do here.