Force Close/Restart an App Instead of Suspending in Windows 8.1

by File in: How-To

drag close windows 8

In Windows 8, there is a new feature by which you can drag an app window from the top and drag it down to the bottom to “close” it. Instead of closing the app and killing the process, Windows simply suspends the app. The system is optimized very well so that these suspended apps don’t […]

Avoid Installing Browser Extensions with Adware or Malware

by File in: How-To

chrome extensions

Up till now, I used to install browser extensions and add-ons like a child picking candies from a candy store. I really didn’t think twice about it even though I am extremely careful downloading and installing programs off the Internet. So why in the world I never thought browser extensions could be malicious is beyond […]

Fix Windows 8 Live Tiles Not Updating

by File in: Windows 8

live tiles not working

Recently, I had a client come in with a Windows 8 PC that had live tiles that were not updating. Upon connecting up his computer, I was surprised to see that not only were the live tiles not updating, they had these strange little down arrows on them and nothing else. Before I connected the […]

Fix Checkerboard Scrolling Problem in Google Chrome

by File in: Help Desk

chrome flags

Recently, while using Chrome on my Macbook Pro, I ran into a weird problem. For whatever reason, when scrolling on certain webpages, a checkerboard background appears instead of the actual web page! I’ve been using Chrome for ages now and have never had any issues, so this was quite a surprise to me. Initially, I […]

Open A Command Prompt to a Folder from Windows Explorer

by File in: How-To

open command window

If you’re in IT, you probably have to use the command prompt quite often. You also probably have to navigate to specific folders and run certain commands or executables from that location. I don’t know about you, but having to type in CD foldername ten times is pretty annoying. Of course, there are shortcuts and […]

HDG Guide to Taking Screenshots of Boot Environments

by File in: How-To


Ever had to boot from a CD or DVD and wanted to take some screenshots while you were in that boot environment? Maybe you are trying to fix your computer and have to boot using the operating system DVD, but can’t figure out what to do. You could take a screenshot and send it to […]

Fix Can’t Adjust Brightness after Upgrading to Windows 8.1

by File in: Windows 8

After upgrading an older Lenovo laptop to Windows 8.1 recently, I ran into a very annoying problem. For whatever reason, the ability to adjust the brightness stopped working. Pressing the brightness keys on the keyboard would show that the brightness level was going up or down, but nothing actually changed on the screen! It was […]

Ultimate Troubleshooting Guide for Windows 8.1 Not Going to Sleep

by File in: Windows 8

power button sleep

Previously, I had written an article about Windows 7 not going to sleep mode properly. One would think this problem would be fixed in the latest version of Windows operating system: Windows 8.1 Unfortunately, this is not the case. Actually, it seems to be a new issue with Windows 8.1. The problem was fixed in […]

Fix Background Intelligent Transfer Service (BITS) Missing from Services

by File in: Windows XP Tips

command prompt admin

Back in the day, I wrote an article about the BITS (Background Intelligent Transfer Service) service not starting and how you can go about fixing that problem. Without this service running in the background, you can’t download any Windows updates. It causes all kinds of other issues too, but the main problem that affects most […]

Windows 8.1 Not Showing Up in the Windows Store?

by File in: Windows 8

your apps windows store

I recently tried to upgrade my Windows 8 machine to Windows 8.1, but found out that it wasn’t going to be as easy as I thought. Firstly, I could not connect to the Windows Store at all! After I figured that out, which took half an hour, I couldn’t find the actual update to Windows […]