Fix End Tag Start Tag Mismatch Error When Opening DOCX Files

by File in: Office Tips

If you’re using Word 2007, 2010 or 2013, you might run into a strange error when opening a DOCX file. Recently, I tried to open a DOCX file I had created on Windows 8 using Office 2013 and got the following error message: The name in the end tag of the element must match the […]

Use HP Print and Scan Doctor to Fix Common Printer Problems

by File in: Tools Review

I’m a huge fan of HP printers and I think overall they are the best printers for businesses as well as consumers. However, they come bundled with the worst possible software that not only bloats and slows down your system, but doesn’t really help all that much in connecting your computer to your printer, which […]

Force Close/Restart an App Instead of Suspending in Windows 8.1

by File in: How-To

In Windows 8, there is a new feature by which you can drag an app window from the top and drag it down to the bottom to “close” it. Instead of closing the app and killing the process, Windows simply suspends the app. The system is optimized very well so that these suspended apps don’t […]

Avoid Installing Browser Extensions with Adware or Malware

by File in: How-To

Up till now, I used to install browser extensions and add-ons like a child picking candies from a candy store. I really didn’t think twice about it even though I am extremely careful downloading and installing programs off the Internet. So why in the world I never thought browser extensions could be malicious is beyond […]

Fix Windows 8 Live Tiles Not Updating

by File in: Windows 8

Recently, I had a client come in with a Windows 8 PC that had live tiles that were not updating. Upon connecting up his computer, I was surprised to see that not only were the live tiles not updating, they had these strange little down arrows on them and nothing else. Before I connected the […]

Fix Checkerboard Scrolling Problem in Google Chrome

by File in: Help Desk

Recently, while using Chrome on my Macbook Pro, I ran into a weird problem. For whatever reason, when scrolling on certain webpages, a checkerboard background appears instead of the actual web page! I’ve been using Chrome for ages now and have never had any issues, so this was quite a surprise to me. Initially, I […]

Open A Command Prompt to a Folder from Windows Explorer

by File in: How-To

If you’re in IT, you probably have to use the command prompt quite often. You also probably have to navigate to specific folders and run certain commands or executables from that location. I don’t know about you, but having to type in CD foldername ten times is pretty annoying. Of course, there are shortcuts and […]

HDG Guide to Taking Screenshots of Boot Environments

by File in: How-To

Ever had to boot from a CD or DVD and wanted to take some screenshots while you were in that boot environment? Maybe you are trying to fix your computer and have to boot using the operating system DVD, but can’t figure out what to do. You could take a screenshot and send it to […]

Fix Can’t Adjust Brightness after Upgrading to Windows 8.1

by File in: Windows 8

After upgrading an older Lenovo laptop to Windows 8.1 recently, I ran into a very annoying problem. For whatever reason, the ability to adjust the brightness stopped working. Pressing the brightness keys on the keyboard would show that the brightness level was going up or down, but nothing actually changed on the screen! It was […]

Ultimate Troubleshooting Guide for Windows 8.1 Not Going to Sleep

by File in: Windows 8

Previously, I had written an article about Windows 7 not going to sleep mode properly. One would think this problem would be fixed in the latest version of Windows operating system: Windows 8.1 Unfortunately, this is not the case. Actually, it seems to be a new issue with Windows 8.1. The problem was fixed in […]