Help Desk

IE 10 Metro vs Desktop Mode

July 4th, 2012 by Aseem Kishore

Windows 8 is going to be released at the end of the year with two different versions of Internet Explorer 10: Metro and Desktop. Confused? Well, if you’re not confused yet, you will be! Microsoft’s reasoning for having two versions is to have one version match the new Metro UI and have one version for [...]

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Fix COM Surrogate has stopped working in Windows 7

July 3rd, 2012 by Aseem Kishore

A client of mine started having a strange problem when browsing pictures and videos on his Windows 7 PC: it would popup with the following error message: COM Surrogate has stopped working The odd thing was that the error only came up when browsing video or picture files, not any other type of file. After [...]

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Tab Key Not Working in Windows 7

July 2nd, 2012 by Aseem Kishore

Having problems with your tab key in Windows 7? I know I am! My desktop machine runs Windows 7 64-bit and has been working fine for a months until a few days ago. Suddenly, the tab key would not move me to the next form field in an online form. I though it was odd, [...]

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Audio Not Working on Your Laptop?

June 29th, 2012 by Aseem Kishore

Over the years, I’ve had lots of issues with my laptop and one of the biggest problems has been the audio. Not sure why, but sometimes it would randomly just stop working. Sometimes a driver issue, sometimes Windows, sometimes hardware, etc, etc. On top of that, if you are trying to connect your laptop to [...]

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Recently, I was working with a client who had a strange problem. He was trying to copy some files on his computer and ended up getting this odd error message: Can’t read from the source file or disk. What’s odd is that he could easily play the file in Windows without a problem. It was [...]

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I ran into an annoying problem on my Windows 7 virtual machine the other day when I tried to open Devices and Printers from the Start Menu. Instead of normally load up with a list of Devices and Printers and Faxes, it kept hanging and nothing would load. It was just a blank screen like [...]

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Troubleshoot Windows Explorer Has Stopped Working

May 25th, 2012 by Aseem Kishore

There are some Windows errors that are masterpieces, meaning they have been around since the beginning of time and never fail to go away. One that pops into my mind is “Windows has recovered from a serious error”. If you search Google for that, you’ll find thousands of entries! Another one like that is “Windows [...]

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Jump List Not Working in Windows 7?

May 24th, 2012 by Aseem Kishore

I installed Office 2010 on my Windows 7 machine a while back and so far everything has been running smoothly. Recently, however, an odd issue has started occurring. The Jump List associated with all my Office programs have stopped working. They used to look like this: Now instead of the list of recent documents at [...]

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If you’ve been using Windows for as long as I have, you have probably run into your share of weird error messages. One that I got recently when trying to delete a file was: Could not find this item. This is no longer located in X. Verify the item’s location and try again. This was [...]

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Cursor Jumps Around While Typing in Windows 7?

May 10th, 2012 by Aseem Kishore

So I encountered a strange problem recently where my mouse pointer/cursor would randomly jump around the screen, making it impossible for me to type anything! I never had this problem before, but once I upgraded my Acer laptop to Windows 7 64-bit, this problem with the cursor flying all over the screen started occurring. Anyway, [...]

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