Help Desk

Fix “Setup is Preparing Your Computer for First Use” on Every Reboot

by File in: Help Desk

Have you ever run into the problem where every time you start up Windows, you get the following message: Setup is preparing your computer for first use This happened to me on a Windows 7 machine. Actually, I had created an image of Windows 7 and then restored that image to a different machine. When […]

Can’t Copy Text from a PDF File?

by File in: Help Desk

So I ran into a problem the other day when I had to copy some text from a PDF file and paste it into a presentation that I was doing. The problem was I could not copy the text! Hmm, I thought, there must be something stupid I am doing since I am pretty sure […]

Will Deleting an Email on the iPhone/iPad Delete it on the Server?

by File in: Help Desk

I’ve been using Gmail on my iPhone and iPad for a long time now and I have it setup exactly the way I want. A couple of my friends have Gmail setup too, but they didn’t quite understand how Gmail, IMAP and iOS work together when you are managing your email. One question I always […]

MP3 Album Art Not Showing in Windows Explorer?

by File in: Help Desk

I have a lot of music on my computer and even though I don’t use it as my primary media player or organizer, it’s nice to have it work properly since I do end up using Windows Explorer or Windows Media Player every so often to browse files, etc. One annoying thing that I noticed […]

IE 10 Metro vs Desktop Mode

by File in: Help Desk, Windows 8

Windows 8 is going to be released at the end of the year with two different versions of Internet Explorer 10: Metro and Desktop. Confused? Well, if you’re not confused yet, you will be! Microsoft’s reasoning for having two versions is to have one version match the new Metro UI and have one version for […]

Fix COM Surrogate has stopped working in Windows 7

by File in: Help Desk

A client of mine started having a strange problem when browsing pictures and videos on his Windows 7 PC: it would popup with the following error message: COM Surrogate has stopped working The odd thing was that the error only came up when browsing video or picture files, not any other type of file. After […]

Tab Key Not Working in Windows 7

by File in: Help Desk

Having problems with your tab key in Windows 7? I know I am! My desktop machine runs Windows 7 64-bit and has been working fine for a months until a few days ago. Suddenly, the tab key would not move me to the next form field in an online form. I though it was odd, […]

Audio Not Working on Your Laptop?

by File in: Help Desk

Over the years, I’ve had lots of issues with my laptop and one of the biggest problems has been the audio. Not sure why, but sometimes it would randomly just stop working. Sometimes a driver issue, sometimes Windows, sometimes hardware, etc, etc. On top of that, if you are trying to connect your laptop to […]

Fix “Can’t Read From the Source File or Disk” Error

by File in: Help Desk

Recently, I was working with a client who had a strange problem. He was trying to copy some files on his computer and ended up getting this odd error message: Can’t read from the source file or disk. What’s odd is that he could easily play the file in Windows without a problem. It was […]

Windows 7 Devices and Printers Hangs or Won’t Open?

by File in: Help Desk

I ran into an annoying problem on my Windows 7 virtual machine the other day when I tried to open Devices and Printers from the Start Menu. Instead of normally load up with a list of Devices and Printers and Faxes, it kept hanging and nothing would load. It was just a blank screen like […]