Help Desk

Fix Background Intelligent Transfer Service (BITS) Missing from Services

by File in: Help Desk

Back in the day, I wrote an article about the BITS (Background Intelligent Transfer Service) service not starting and how you can go about fixing that problem. Without this service running in the background, you can’t download any Windows updates. It causes all kinds of other issues too, but the main problem that affects most […]

iPod Shuffle Bricked, Not Charging?

by File in: Help Desk

I recently came across an issue with a Apple iPod Shuffle that wouldn’t power on. It was simply operating correctly one day, and the next day, it refused to power on. At first I figured the device was bricked and it was time to be thrown to the garbage. However, a unusual fix got the […]

Fix Base System Device Not Found in Device Manager

by File in: Help Desk

I recently did a clean install of Windows 7 on my PC and downloaded all the drivers from the manufacture’s website and thought everything was good to go. I happened to go into Device Manager and noticed that there was a problem with Base System Device. Actually, there were several Base System Device driver errors, […]

Fix Detected DNS Cache Poisoning Attack Message

by File in: Help Desk

I have ESET Smart Security installed on one of my PCs and I recently got an alert message saying the following: Detected DNS Cache Poisoning Attack is detected by the ESET personal firewall Whoops! That definitely didn’t sound too good. A DNS cache poisoning attack is basically the same thing as DNS spoofing, which basically […]

HDG Explains – Swapfile.sys, Hiberfil.sys and Pagefile.sys in Windows

by File in: Help Desk

In previous versions of Windows, you probably remember the good old paging file. It is used when physical memory becomes over-committed and it holds objects that usually have not been accessed in a long time. That is pagefile.sys. Next, we had the hibernate option in Windows that let you save the kernel and all applications […]

Unable to Boot Windows with External Hard Drive Attached?

by File in: Help Desk

I recently purchased a 2TB Western Digital My Book and connected it up to my Windows PC at home. Everything was working great until I decided to restart the computer. Instead of Windows booting up, I simply got a black screen and nothing else. I could not boot into Windows! At first, I thought something […]

Can’t Change Date and Time in Windows?

by File in: Help Desk

I recently ran into a problem on one of my Windows machines where I could not change the date and time. Every time I clicked on the Change Date and Time dialog box shown below, I kept getting an error message. The message that kept popping up was: Unable to continue. You do not have […]

Blue Screen of Death BSOD Restarts Too Fast in Windows?

by File in: Help Desk

I recently got a blue screen of death (BSOD) error on a Windows computer. However, upon restarting the computer and adjusting BIOS settings, the BSOD error would still display, but the computer was restarting so quickly that I didn’t have time to analyze the specific BSOD error codes. In other words, the BSOD screen would […]

What is the System Reserved or EFI Partition in Windows?

by File in: Help Desk

If you have ever installed Windows by yourself, you may have run into the situation where Windows setup tells you it’s going to create a System Reserved partition or EFI System Partition for system files. The size of this partition is 100 MB. The exact prompt is To ensure that all Windows features work correctly, […]

System Restore Points Missing in Windows?

by File in: Help Desk

I recently ran into a problem where all my restore points in Windows were disappearing. If I created a system restore point and then restarted the PC, the restore point would be gone! I could not figure out why this was happening, but after doing some research I managed to get the problem fixed. In […]